Watchmaker

Raffi Jewellers is home to the most prestigious luxury brands in the world. Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come to us for the perfect piece. We are honoured to play a small role and do everything we can to assist our clients in these DEFINING MOMENTS ™.

Step into a world of timeless elegance. Raffi Jewellers proudly unveils a new Rolex Boutique, located inside Royalmount Shopping Centre in Montreal, designed to offer a world-class luxury experience to every client. We’re currently seeking passionate and driven individuals to join our team and represent the brand’s legacy with elegance, professionalism, and precision.

Your Impact :

As a Watchmaker, you will help to significantly elevate customer experience, sales potential, and brand credibility. You will perform on-site diagnostics and repairs, reducing service turnaround times, and boosting customer satisfaction. Your expertise builds trust with clients.

Responsibilities :

• Conduct meticulous assessments of each incoming timepiece, capturing detailed notes to document condition, previous wear, and any signs of prior servicing
• Analyze mechanical movements to identify malfunctions or anomalies, ensuring a holistic diagnosis that considers both visible and underlying issues
• Interpret client concerns and translate them into precise technical evaluations
• Recommend service levels in accordance with each brand's standards and brand-specific protocols, ensuring accuracy and transparency
• Clearly communicate findings and service proposals to Customer Service staff or directly to the client where appropriate
• Generate parts lists for ordering and confirm availability and delivery timelines.
• Carefully dismantle timepieces using appropriate anti-static tools and under controlled environmental workshop conditions
• Execute case and bracelet refinishing using a range of specialized techniques (polishing, satin-finishing, sandblasting, lapping), matched to the brand’s finishing standards and certification level
• Verify water proofness using advanced testing methods (air pressure, vacuum chamber, and water immersion systems), documenting results.
• Perform full overhauls of mechanical movements.
• Inspect and replace worn or damaged components.
• Adjust and regulate timing using advanced timing equipment (e.g., Witschi or Greiner systems), ensuring chronometric accuracy within brand standards
• Maintain an immaculate and efficient workstation in accordance with both Raffi Jewellers and Rolex specifications
• Ensure that all watchmaking tools and components are organized, secured, and inventoried

Must-Haves :

The Benefits :

Join a team providing exceptional service to their discerning clientele while growing your career in the exciting world of luxury retail!

Projected salary range $70,000-$85,000.

We may use automated tools, including artificial intelligence, to support parts of our recruitment process such as application screening. All hiring decisions are reviewed by a human.

This job posting is for a current vacancy.

Raffi Jewellers promotes fair and equitable recruitment practices. Accommodations are available upon request for Candidates with disabilities taking part in the recruitment process.