Billing & Collections Representative (Contract - Up To 20 Months).

Position Summary

Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy. 403 and is in close proximity to the GTHA, Waterloo and Niagara regions. As a single-tier municipality, Brantford is responsible for the full spectrum of municipal service areas. We invite you to join our #TeamBrantford corporate culture with many progressive initiatives, including our hybrid work environment (within 200 km of the City of Brantford boundary). The City is committed to the professional development of our staff and invite you to come, grow with us!

The Billing and Collections Representative will answer telephone calls from customers, assessing their requirements documenting accurate information using a high level of communication and problem solving skills. Other duties include but are not limited to setting up accounts, orchestrating the proper and safe installation and removal of services, assisting in billing and collection of water accounts including disconnection of water services. This position will also provide assistance in the Advanced Meter Infrastructure Technology Implementation project program.

Qualifications

• Successfully completion of Grade 12 or equivalent plus a one-year community college certificate in Business Administration or equivalent.
• Two (2) to three (3) years' experience in customer service answering calls in a call center environment with a utility company including hydro, gas or cable is required.
• Two (2) to three (3) years' experience in billing and collection for a utility company including hydro gas or cable is required.
• Excellent customer service and communication skills are required.
• Ability to perform multiple tasks and remain organized while dealing with customers.
• Knowledge of Excel and Word.

As a condition of employment, proof of current and valid certificate(s) and / or educational qualifications will be required.

What We Offer

The City of Brantford is an equal opportunity employer that values equity, diversity and inclusion. At the City of Brantford, people are our priority. #TeamBrantford employees are our most valuable resource and we believe it's important to offer a competitive total rewards package.

Paid training and professional development, the flexibility to work from home in some positions and wellness and work life balance are just some of the great things the City of Brantford has to offer. When you work with us, you'll know you're doing important work that matters and helps build a better Brantford. Come grow with us.

Learn more about working for the City of Brantford