Senior Salesforce Architect (Agent and Channel Experience)

Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a Lead Engineer, you will be an integral member of the Business Systems team within Servicing. You will collaborate with the rest of Business Systems, Engineering, Product, Operations and key stakeholders to craft and deliver technical solutions to business problems and transform the way our Service Agents thrive. We look for candidates who strive for simple, sophisticated solutions and continuously improve both their technical and soft skills. The ideal candidate will demonstrate the ability to work nimbly and efficiently and adapt in a constantly evolving environment.

Responsibilities

• Lead high-impact projects from inception to completion, ensuring alignment with company goals and delivering measurable results.
• Serve as the tech lead for a team of system leads, providing technical strategy for platform improvement and project deliverables.
• Possess a strong background in the Salesforce ecosystem including Service Cloud, project management, exceptional communication, and attention to detail to ensure flawless execution.
• Own and optimize Salesforce as the primary CRM, meeting business needs across Servicing, operations, compliance, and customer success.
• Set technical strategy for your team on a year-long horizon, and connect it to critical, business-impacting projects.
• Collaborate across teams in the product lifecycle with product management, design and analytics to ensure sustainability, manage risks and trade-offs.
• Act as a force-multiplier by defining and advocating technical solutions and operational processes.
• Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless Case Creation flows and automation.
• Develop and enforce best practices for governance, security, and data integrity, ensuring fintech compliance (PCI-DSS, GDPR, SOC 2).
• Collaborate with cross-functional teams to translate business needs into scalable system solutions.
• Drive excellence and automation in DevOps using Salesforce DevOps Center and / or GitHub Actions.
• Leverage Lightning Flows, Agentforce, and other low-code tools to improve workflows and reduce manual processes.
• Manage system enhancements and configurations, including flows, Lightning components, and API integrations.
• Oversee JIRA boards for business systems projects, define requirements, manage sprints, and ensure timely execution.
• Develop metrics and improve system observability, availability, and performance.
• Monitor system performance, troubleshoot issues, and drive continuous improvement.
• Provide training and documentation to ensure high adoption and effective use of business systems.

Qualifications

Location

Location : Remote Canada

Compensation & Benefits

Base Pay (CAN) : $102,000 - $142,000 per year

Pay Grade - J

Equity Grade - 4

Affirm focuses on providing a simple and transparent pay structure based on location, experience, and skills. For U.S. sales roles, On Target Earnings (OTE) ranges may apply.

Base pay is part of a total compensation package that may include stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). Equity rewards may be offered by Affirm Holdings, Inc.

Affirm is remote-first. Most roles are remote; some roles may require working from an assigned Affirm office occasionally. A limited number of roles remain office-based due to job responsibilities.

Benefits

We’re committed to an inclusive interview experience for all, including people with disabilities. We can provide reasonable accommodations during hiring.

For U.S. positions that could be performed in Los Angeles or San Francisco, Affirm will consider qualified applicants with arrest and conviction records per the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance.

By clicking \"Submit Application,\" you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the collection, processing, use, and storage of your personal information as described therein.

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