Talent.com
Client Services Manager
Client Services ManagerSpar Group • Vaughan, ON, CA
Client Services Manager

Client Services Manager

Spar Group • Vaughan, ON, CA
Il y a 4 jours
Type de contrat
  • Temps plein
Description de poste

Overview :

SPAR Canada, a global leader in merchandising, is hiring a Client Services Manager to join our head office team in our Vaughan office (hybrid work schedule)! In this role, you will manage retail-based programs for our clients and be accountable for program execution at retail.

To succeed in this role, you must be highly organized, deadline-oriented, proficient in reporting and excel, and possess a solid understanding of the retail environment along with strong people management skills. Your background should include project management, customer service, team management and strong administrative skills. You will support our clients through the execution of key deliverables, tracking client metrics, data collection, and analysis.

WHAT WE OFFER :

  • Great team environment
  • Hybrid role
  • Competitive pay
  • Comprehensive benefits package
  • Medical, Dental, Vision
  • AD&D, Long Term Disability
  • 3 weeks paid vacation

RESPONSIBILITIES :

  • Client relationship building through face to face, verbal and written communication.
  • Ensure that the client’s retail standards and objectives are achieved.
  • Manage, motivate and develop a team of in-field representatives.
  • Set and monitor KPI’s, develop retail strategies based on representative feedback.
  • Develop program instructions and training materials for in-field representatives using a consultative approach with clients and proven best practices.
  • Work closely with the field team to ensure they have a complete understanding of program objectives.
  • Follow field level execution and look for opportunities for improvement and support issue resolution.
  • Troubleshoot any potential job execution errors and resolve immediately.
  • Provide clients with status updates mid-project and call out any opportunities that may require resolution.
  • Develop post-program executive summaries and ensure all client deliverables are met in a timely fashion.
  • Delivery of business review presentations in person (speaking in front of clients and leading the development and delivery of presentations).
  • Evaluate and provide strategic insights and actionable recommendations to enhance business performance and drive continuous improvement.
  • Manage the planning & distribution of shipments where required.
  • Utilize internal system tools and enhancements and become a system expert.
  • Ensure all client invoices are accurate and submitted to finance / client in a timely manner.
  • Assist with budgeting and reforecasting.
  • Involvement in periodic project reporting & recommendations for enhancements.
  • Work collaboratively with other members of the Client Services team.
  • POSITION REQUIREMENTS :

  • Strong project administration expertise with exceptional analytical and excel skills
  • Attention to detail and able to take initiative
  • Client facing experience
  • Strong computer experience (Excel, Word, PowerPoint)
  • Detailed, organized and time management expertise
  • Excellent communication skills (written and oral)
  • Team player, self-motivated and proactive
  • People management skills
  • Ability to work in fast-paced & demanding environment
  • Merchandising / business / retail background
  • Ability to travel to retail locations and meet with field representatives
  • Bilingual (French) an asset.
  • JOB QUALIFICATIONS-EDUCATION / EXPERIENCE :

  • College degree / diploma required
  • Minimum three (3) years of retail / merchandising client service management experience
  • We thank all applicants in advance. This position is an open vacancy at SPAR Canada Company and interested candidates must apply directly online to be considered for this role.  We do not utilize AI in our recruiting process.

    SPAR Canada is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all.   We are committed to diversity and equitable access to employment opportunities based on ability.  If you have a disability and require accommodation in the interview process, please let us know when you apply.

    Qualifications :

    Créer une alerte emploi pour cette recherche

    Client Manager • Vaughan, ON, CA

    Offres similaires
    Manager, Contract Operations

    Manager, Contract Operations

    Alexion • Mississauga
    Temps plein
    The primary objective of the Manager US Market Access Contract Operations role is to administer the contractual obligations, including validation adjudication and administration of all payment requ...Voir plus
    Dernière mise à jour : il y a 8 jours • Offre sponsorisée
    Client Support Manager

    Client Support Manager

    Evertz Microsystems Limited • Burlington, ON, CA
    Temps plein
    Quick Apply
    As a Client Support Manager (CSM), you will be the primary advocate for our valued clients, ensuring their needs are met with excellence and care. Reporting directly to the Senior Manager of the Tec...Voir plus
    Dernière mise à jour : il y a plus de 30 jours
    Client Success Manager

    Client Success Manager

    KUBRA • Mississauga
    Temps plein +1
    KUBRA is looking for a dynamic and proactive professional to join our team as a.In this key role, you will serve as the ultimate champion for client relationships, ensuring expectations are met, re...Voir plus
    Dernière mise à jour : il y a 13 jours • Offre sponsorisée
    Associate / Manager - Family Office

    Associate / Manager - Family Office

    The Mason Group Inc • toronto / vaughan, ontario, Canada
    Permanent
    Associate / Manager - Family Office.Our client, is a multiple family office that have offices in Toronto and Vaughan, and you can work out of either. They provide counsel on investment and wealth plan...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Financial Services Manager

    Financial Services Manager

    Oak-land • Oakville, ON, Canada
    Temps plein
    We are ambitious, innovative and forward-thinking and we strongly believe that our people are our greatest asset.As lifelong students of our craft, we pursue improvement at every turn.We do not set...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Manager, Client Services

    Manager, Client Services

    Archway Marketing Holdings, Inc. • Mississauga
    Temps plein
    The Account Manager is responsible for maintaining the client relationship for existing accounts.In this role, the Account Manager leads the development of account strategies by understanding the c...Voir plus
    Dernière mise à jour : il y a 13 jours • Offre sponsorisée
    Director of Client Services

    Director of Client Services

    HR à la carte • Concord, ON, Canada
    Temps plein +1
    Groundwater Environmental Management Services (GEMS).We deliver precise data, seamless coordination, and real-world solutions that keep projects moving forward.We’re growing—and we&rsqu...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Manager, Corporate Services

    Manager, Corporate Services

    Cassels Brock & Blackwell LLP • mississauga, on, ca
    Temps plein +1
    Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada’s most dynamic business sectors. We have one of the largest bus...Voir plus
    Dernière mise à jour : il y a 16 jours • Offre sponsorisée
    Business Development Manager

    Business Development Manager

    Groupe Morneau • Bolton, ON, Canada
    Temps plein
    At Morneau, we’ll go places together and explore new career horizons filled with exciting opportunities.Elaborate a vast knowledge of strategic challenges related to the target clientele and provid...Voir plus
    Dernière mise à jour : il y a 3 jours • Offre sponsorisée
    Client Service Representative (ENTRY-LEVEL)

    Client Service Representative (ENTRY-LEVEL)

    Sales Rise Agency • Mississauga, ON, Canada
    Temps plein
    Client Service Representative – Full Time | This is NOT an at home - remote position.We are looking for a confident, people-focused Client Service Representative to join our growing team.This...Voir plus
    Dernière mise à jour : il y a 25 jours • Offre sponsorisée
    Client Solutions Manager - Commercial Lines

    Client Solutions Manager - Commercial Lines

    Gallagher • Mississauga
    Temps plein
    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of exc...Voir plus
    Dernière mise à jour : il y a 13 jours • Offre sponsorisée
    Client Success Manager

    Client Success Manager

    Measure Marketing • Oakville
    Temps plein
    This is an in-office role based in Oakville, Ontario, for professionals who want to lead strategy, not just manage tasks. At Measure Marketing Results Inc.Growth and Customer Success Specialist.If y...Voir plus
    Dernière mise à jour : il y a 1 jour • Offre sponsorisée
    Client Success Manager

    Client Success Manager

    Measure Marketing Results Inc. • OAKVILLE, ON, CA
    Temps plein
    Quick Apply
    This is an in-office role based in Oakville, Ontario, for professionals who want to lead strategy, not just manage tasks. At Measure Marketing Results Inc.We’re seeking a Growth and Customer S...Voir plus
    Dernière mise à jour : il y a plus de 30 jours
    Client Success Specialist

    Client Success Specialist

    Merriam Music • Oakville, ON, Canada
    Temps plein
    NOTE : After you have applied, you will receive an automated email to complete a short questionnaire to give us a bit more information. Please check your spam folder if you don't receive this ema...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Financial Services Manager - Oakville Volkswagen (OVW)

    Financial Services Manager - Oakville Volkswagen (OVW)

    Weins Auto Group • Oakville, ON, Canada
    Temps plein
    Weins Auto Group is looking for an Automotive Financial Services Manager at Oakville Volkswagen.We are seeking a highly motivated individual with a positive attitude and a willingness to work in a ...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    System Wayside and OM Manager

    System Wayside and OM Manager

    Alberici Constructors, LTD Canada • Burlington, ON, Canada
    Temps plein
    The System Wayside and O&M Manager is responsible for leading the design, engineering, and integration of wayside systems and ensuring Operations & Maintenance (O&M) readiness across th...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Manager, Client Services

    Manager, Client Services

    Spectrum Health Care (SHC) • Mississauga
    Temps plein
    Mississauga office, Peel branch (Spectrum Health Care, SHC).Spectrum Health Care is committed to re‑imagining home care for clients and families by providing products and services when needed, deli...Voir plus
    Dernière mise à jour : il y a 8 jours • Offre sponsorisée
    National Client Services Manager - Growth & Merchandising

    National Client Services Manager - Growth & Merchandising

    Acosta Group • Mississauga
    Temps plein
    A marketing services company is seeking a Client Services Manager to lead operations focusing on the KitchenAid brand.The role involves managing a team across Canada, driving sales, and enhancing c...Voir plus
    Dernière mise à jour : il y a 13 jours • Offre sponsorisée