Housekeeping Manager - Courtyard by Marriott, Nanaimo, BC

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Manager for the Courtyard by Marriott, Nanaimo, BC!

Job Purpose:

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly
• Supervises the completion of short notice requests for room changes
• Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.
• Keeps record of room checkouts/stay overs, submits records to housekeeping every day
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
• Ensures completion by following through on orders
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
• Checks VIP rooms
• Checks early morning make-up rooms
• Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, check[1]out rooms, expected check-out rooms, etc.
• Checks floor linen closets daily for cleanliness, adequate supplies and linen
• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
• Assists in quarterly inventory of all linen
• Ensures safety by assuring that all linen chutes are kept locked at all times
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
• Take every opportunity to amaze the guests
• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
• Responsible for assisting with the training and direction of new department associates
• Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations

Qualifications and Requirements:

• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• A minimum of 1-2 years in a leadership role within Rooms departments of hotels, demonstrating proven training and team-building abilities. Leadership experience in Housekeeping or with a select service brand is an asset.
• Flexible with the ability to manage multiple projects, meet deadlines, and work well under pressure.
• Results-oriented, highly organized, strong decision-making skills and the ability to empower employees to demonstrate Cleanliness is Service
• Proactive, with a keen attention to detail and committed to maintaining high standards
• Proficient in using housekeeping management systems and other KPI software.

This job requires the ability to perform the following:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
• Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
• listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• All associates must maintain a neat, clean and well-groomed appearance per Company Standards
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
• Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

What we can offer you:

• Salary: $53,000 - 57,000 per annum
• Health and dental insurance
• Vacation and Sick Pay
• Marriott hotel discounts
• Paid Holidays
• Discount programs for shopping, travel, tickets and more.
• Access to our Talent team to help you reach your career growth goals.