user support technician

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Computer science
• Network and system administration / administrator
• or equivalent experience

Tasks

• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service

Transportation / travel information

• Willing to travel
• Willing to travel for extended periods
• Valid driver's licence

Personal suitability

• Organized
• Team player
• Ability to multitask

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you willing to relocate for this position?

Employment terms options

• Early morning
• Evening
• Morning

Experience

• Experience an asset

Employment terms options

• Day
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 to 40 hours per week