Afternoon Service Coordinator

Job Description

Essential Duties & responsibilities include

• Document repairs provided from multiple sources (EDVIR, walk-ups/ triage, email, technician findings, operations, maintenance software) and prioritize work accordingly.
• Maintain the local “Facility Planner” spreadsheet outlining daily workflow
• Prepare work orders in Enrich and assign tasks as needed to technicians after repairs have been approved by the Shop Supervisor and/or Service Manager
• Ensure all tasks are completed in Enrich with proper comments for each job line
• Ensure warranty claims are opened for all warrantable parts and/or repairs
• Work with Parts Dept to ensure parts are in stock and/or ordered prior to equipment arriving for PM service and/or repairs
• Assist parts Dept in sourcing parts
• Ensure part cores are returned for proper credit
• Close completed work orders after review
• Works with Outsourced Maintenance Coordinators to schedule equipment and ensures equipment gets to the required shop
• Driver & Customer Relations

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum 5 years in service operations
• Knowledge of the AS400
• Good organizational skills
• Good communication and decision making skills
• Technical, mechanical and problem solving skills
• Focused on cost analysis and cost reduction
• Focused on customer and driver satisfaction

Additional Information

What do we offer to you?

• Competitive Wages
• Comprehensive Benefits Program
• Profit Sharing Opportunities
• Tuition Reimbursement
• Opportunities for growth and advancement