Customer Education Manager

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 12,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald’s.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

Reporting to the Manager of Customer Education, the Customer Education Manager will be responsible for designing, producing, and maintaining educational content for MaintainX’s customer education channels, including the customer academy and video library. This role will focus on authoring content that enables MaintainX users to develop core competencies through certifications and learning paths constructed from eLearning modules. In this role, you will work closely with the Client Success, Product, and Marketing teams to understand the educational needs of our customers and integrate those insights with our organizational vision to develop high‑quality skill‑based content. You will also lead localization efforts within the team, extending the reach of educational content to global audiences.

What you’ll do :

• Define educational content requirements, in consultation with internal subject matter experts, to support customers’ development of key MRO-related skills and competencies.
• Research customer personas to understand what motivates them to learn about the MaintainX product.
• Use models such as ADDIE and SAM to develop instructional content that helps customers adopt new and existing MaintainX features.
• Manage the localization pipeline for educational content.
• Regularly audit educational channels such as the MaintainX Academy and MaintainX Video Library to identify content in need of updates.
• Develop and execute a content maintenance strategy calibrated to the product roadmap and customer engagement / impact.
• Help define the Customer Education roadmap in collaboration with your broader team.
• Provide consultation to other Customer Education team members on curriculum and content design.

About you :

While not required, it would be great if you also have :

About the team :

The Customer Education team makes it our mission to ensure that any knowledge customers need in order to achieve their goals with MaintainX is at their fingertips. We apply a humble and empathetic design methodology that keeps the deskless workforce at the center of everything we do. We deliver content through eLearning and instructor-led training channels to educate MaintainX customers in the medium that best suits their needs. Above all, we have an unwavering commitment to quality and accuracy that is reflective of MaintainX’s world-class product.

What’s in it for you :

About us :

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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