clerk, front desk - hotel

Work setting

• Hotel, motel, resort
• Relocation costs not covered by employer
• Hotel laundry

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Assist clients / guests with special needs
• Provide customer service
• Provide basic tourist information
• Launder clothing and household linens
• Suggestive selling
• Process money, cheques and credit / debit card payments
• Tabulate total payment for goods or services required
• Receive payment for goods or services
• Calculate daily / shift payments received and reconcile with total sales
• Greet customers
• Accept reservations or take-out orders

Computer and technology knowledge

• Word processing software
• Database software
• Central reservation system (CRS)
• Internet
• Interac machine
• Computerized inventory record keeping and re-ordering system

Transportation / travel information

• Own transportation
• Valid driver's licence
• Public transportation is not available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Resourcefulness
• Accurate

Screening questions

• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Do you live near the job location?

Employment terms options

• Flexible hours
• Morning

Employment terms options

• Day
• Weekend

Financial benefits

• Mileage paid

Other benefits

• Free parking available