Universal Fraud Agent, Overnight, Remote Bilingual

Please note that the start date is March 23rd 2026 and its a full time Overnight permanent position. A quick note on your availability our Contact Centre is open Monday to Sunday 9:00pm to 8:00 am. Wed like for you to be flexible between these hours.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely and will only be required to be on-site on an occasional basis.

We have embarked on an remote work program. All employees are required to meet the program requirements and be able to attend your primary work location within two hours notice for any business-related purposes.

Program Requirements:

• Ability to work independently as an with a secure workspace in a room or office with a door that closes it off from noises and distractions.

• Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate(Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15mbpsand upload speed of 10mbps)

• Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service

How youll succeed

• Investigation- Identify suspected fraudulent activities using knowledge of risk management principles policies and procedures to mitigate fraud and minimize losses to CIBC & in an efficient and timely manner to meet productivity goals.

• Analysis Use sound decision making skills to react quickly to incoming calls/referrals and make sound decisions in situations where limited information/ambiguity exists including reviewing customers profiles transactions and banking history to minimize exposure to loss and protect CIBC and our clients privacy

• Collaboration Identify refer and escalate different types of fraud to relevant areas within the Identity Theft Response Fraud Contact Center to Fraud Strategy Corporate Security Loss Management Client Care Ombudsman Office VISA and Intria) to be effectively investigated and resolved.

Who you are

• You can demonstrate experience in COINS/ECIF PRM TSYS and CRS is an asset.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.

• You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision making

• You act like an owner. You thrive when youre empowered to take the lead go above and beyond and deliver results

• Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability

• Youre fluent in French and English to serve our clients in the community.