Terminal Manager

Are you a highly motivated self-starter who continually looks for new opportunities and initiatives to drive change across the organization? Are you looking for a creative, challenging job that contributes to your community's way of life in a stable industry? Are you highly collaborative and believe that the best results are achieved through strong relationships and partnerships?

Trimac is a North American company with over 75 years of history that is geared to embrace a changing, technology-driven future and we're looking for candidates who want to join us on our journey!

Terminal Managers are the main touchpoint with our professional drivers and our local customers. They are vital in ensuring our drivers have everything they need to perform their jobs safely and professionally. They also have the critical task of timely and effective communication with our drivers to solve any problems or answer any questions they may have. They do this through collaboration with other teams and being a conduit of information with the Company.

This role reports to an Area Manager and interacts with Company Drivers, Independent Contractors, Service Centers, management, Safety, Human Resources, and local customers.

• Strong Leader - Collaborative, understands their impact on people, acts with integrity, respectfully holds people accountable, focused on continuous improvement
• Coach and Mentor - Offer support and guidance to employees but also can provide respectful constructive feedback on performance concerns when required
• Communicator - Strong interpersonal skills with all levels of an organization
• Good judgment - A decisive individual who possesses a "big picture" perspective, exhibits sound and accurate judgment, and makes timely decisions
• Problem solver - Identifies and resolves problems proactively and is comfortable working in an environment of "influencing without authority" to resolve conflict

Drivers:

• Working with Recruiting and Sales departments to ensure proper driver levels based on revenue projections, new business, and projected turnover
• Supporting driver retention and working with Human Resources on initiatives based on turnover trends
• Performance management and annual performance reviews of drivers, including the setting of measurable goals
• Understanding and upholding Independent Contractors' contracts and understanding and applying local collective bargaining agreements, where applicable
• Working collaboratively with the Service Centers to ensure efficient and fair dispatching of drivers
• Ensuring compliance with company policies & procedures
• Responding to and creating solutions for driver complaints or concerns
• Coaching and mentoring drivers with an emphasis on open communication

Customers:

• Staying connected with and responding to the concerns of local customers
• Grow our local customer base through exceptional market knowledge

Safety:

• Collaborating with the Safety Trainer and attending all safety meetings
• Ensuring the terminal is organized, clean, and free of safety hazards
• Conducting regular Ride Alongs with drivers

Equipment:

• Ensuring we have the correct amount of assets at the facility to properly handle all business opportunities
• Work directly with Shop and Washrack operations to expedite fleet readiness.

• 5-7 years of related experience and/or training.
• Minimum 2 years of management experience preferred.
• Strong knowledge of the transportation industry.
• Self-motivated and able to work with minimal supervision.
• Experience working in a variety of systems and software.
• Entrepreneurial business orientation and a demonstrated achievement in bottom-line results.
• Experience in bulk and/or hazardous commodities is desirable.

The minimum education or formal training for this position includes the following:

• Mandatory High School Diploma
• Preferred Associate's or Bachelor's Degree

Here’s a few highlights of the benefits you’ll enjoy:

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene