Conduct Proof of Concepts (PoCs) as required, with clear success criteria and testing aligned with our strategic goals.
Work with Enterprise Architecture group to build technology roadmaps. Initiate Continuous Service Improvements (CSI), recommend solutions and / or changes to improve performance, stability, functionality, or systems management processes.
Explore new AWS technologies to determine benefits to the corporation and provide recommendations.
Plan, build, and run all aspects of the AWS infrastructure.
Assist in implementing policies and procedures for IT operations (Incident, Problem & Change Management)
Conduct cybersecurity-related testing and remediation, including source code security review, penetration & perimeter testing, Rapid 7, firewall, connectivity, and system monitoring.
Research, analyze, and resolve cybersecurity vulnerabilities within the AWS environment.
Leverage AWS security tools to measure and enhance our environment.
Work with AWS management tools to remediate and manage the environment.
Manage Role-Based Access Control (RBAC) for multiple environments from Azure, AWS to SaaS
Ensure regular communication status reporting with the Project Sponsor, sites, users, and deliver projects on-time.
Provide third-level support for production incidents as needed, perform emergency remediation if necessary.
Conduct post-incident root cause analysis.
Ensure all AWS Connect systems are monitored for problems and take corrective actions urgently when required.
Establish vendor services and resolve problems, as applies to AWS technology.
Ensure up-to-date documentation outlining all procedures and relevant configurations for recovery, administration, and troubleshooting purposes are available.
Ensure all changes to the environment are deployed using Foresters CI / CD DevOps pipeline.
Ensure all changes to the AWS environment are being documented and maintained.
Other duties as assigned.
Key Qualifications
Post-Secondary bachelor’s degree in computer science, programming, Network Engineering, or relevant Engineering field coupled with related Professional Certifications / Designations
Full knowledge of DevOps disciplines and alignment for Foresters CI / CD processes, infrastructure as code development.
Security conscious with 5+ years of experience providing system administration support in a production environment, with a focus on AWS Connect
Good knowledge of telephony, networks, load balancing, switching, firewalls
Exceptional understanding of AWS, Microsoft Azure, Windows servers
AWS certification such as AWS Tech Essentials, Developer Associate, etc. is desirable.
Good understanding of Linux RHEL & CentOS
Exceptional expertise and experience with Microsoft365 & Active Directory
Proficient in managing virtual environments infrastructure
Excellent communication skills (both written and verbal)