Regional Operations Manager, Cleaning Services

Regional Operations Manager, Cleaning Services

London, ON, Canada and 4 more

Job Description

Who We Are

Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning Solutions, you become part of a forward-thinking company that values sustainability, continuous improvement, and a positive work culture.

Help us shape a cleaner, greener future through innovation, collaboration, and excellence.

Job Summary : Under the general supervision of the Regional Director of Operations, the Regional Manager performs a variety of management tasks with emphasis on customer satisfaction and quality service delivery.

Key Responsibilities :

Functioning as a core member of the Operations team, the Regional Manager must be able to :

• Work with multiple Client accounts
• Carry out structured site visits to inspect and ensure that specifications are met, and customer expectations are positively managed
• Respond quickly and efficiently to all clients' concerns and requests
• Coordinate with clients, management, contractors, and employees to complete all necessary reports, inspections, and client requests
• Plan, organize, and manage day-to-day operations
• Manage / track inventory and equipment
• Coordinate and execute event requests made by facility managers
• Be responsible for sourcing, training, and orienting new employees
• Always demonstrate the values of the company and lead by example
• Ensure that all service providers are compliant with company quality, security, and safety mandates and workers are cleared through all security protocols
• Review daily site evaluations / audits to ensure safety, security, and service standards are being met
• Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility issues efficiently
• Prepare and maintain service schedules according to client needs
• Monitor and manage staff absence and turnover ensuring flexible cover arrangements within short notice
• Coordinate activities with other departments
• Communicate with operations managers from various facilities
• Monitor employee performance and apply progressive discipline as needed
• Operate within the labor cost budget on a site-by-site basis
• Implement approved operational policies and procedures
• Generate new account leads, respond to sales inquiries
• Protect company and client assets from misuse and damage
• Address and report any safety or security issues to the director of Operations
• Handle and assist with emergency procedures accordingly and as required
• Perform other duties as assigned

Job Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At BGIS Sustainable Cleaning Solutions, we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS Sustainable Cleaning Solutions is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

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