CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)
Who is a Customer Service Representative (Motivator)?
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club.
The Motivator is responsible for creating a welcoming, clean and safe environment to help Members achieve their fitness goals.
The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us is always positive and engaging.
What will you be doing?
- Be Pleasant and Present with every greeting and interaction.
- Greet Members as they come into the Club and check them in for their workout.
- Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
- Properly and efficiently handle incoming calls from Members and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.
- Assist Members on the floor with questions about the FitFix and Cardio machines.
- Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
- Assist Members through possessing an in-depth knowledge of all our systems to be able to efficiently answer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.
- Handle comments, suggestions and concerns in a courteous and professional manner.
- Provide Fit-Fix Starter sessions for new and current Members.
- Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
- Complete any other tasks required to provide an exceptional experience for Members and guests.
- Complete any required Learning and attend all monthly meetings.
Do you have what it takes?
- CPR-A & AED Certification
- Must be Smart Tan certified within 3 months of employment
- Interpersonal Savvy : Relates well to all kinds of people up, down, sideways’, inside and outside of the organization.
Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services.
Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Team Contribution : Always helpful to the rest of the team / other teams. Among the first to volunteer to help others succeed.
A model of sharing, caring, and cooperation.
Approachability : Is easy to approach and talk to, can be warm, pleasant and gracious. Spends the extra effort to put others at ease.
Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well and is a good listener.
- Knowledge of the fitness industry
- Excellent written and verbal communication skills
- Superior customer service skills; ability to fully understand and embrace company culture
- Proficiency in the use of computers
- Previous customer service and sales experience an asset
What's in it for you
- Ongoing training and development to ensure a long and successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Fitness membership
- Fun and energetic atmosphere to come to every day!
Compensation : $17.95 - $19.45
$17.95 - $19.45
Customer Service Representative - Recent Graduate
Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. Providing prompt and courteous resolution of enquiries from partners and customers relating to administration procedures and transactions. Processing applications and service reque...
French Bilingual Customer Service Representative
Know the performance objectives established both individual and team, which may include customer service, productivity, quality standards and any other area related to the business that is necessary. Agents will be trained on multiple systems and procedures, they must be able to follow company-manda...
Customer Service Representative
Kickstart Your Career as a Customer Service Representative with AO Globe Life! Are you excited about starting a career where you can make a real difference? AO Globe Life is on the lookout for enthusiastic and dedicated Customer Service Representatives to join our vibrant team. If you’re passi...
Bilingual Customer Service Representative (Insurance)
Bilingual Customer Service Representative (Insurance). Our client in the insurance industry is hiring entry-level Bilingual Customer Service Representatives. Understand customer insurance needs and provide tailored insurance solutions. Service existing customers by updating their policies to meet ch...
financial customer service representative
Open and close personal and commercial accounts. Promote financial products and services. Store, update and retrieve financial data. Answer clients' inquiries and provide information. ...
Sales Representative - Customer Service Experience Required
Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? American Income Life is looking for a driven candidate who is prepared to work hard and establish their own business, while helping people ob...
Customer Service Representative
Excellent telephone manners and customer service skills. Handling inbound calls, providing over the phone support. Transferring and escalating calls in a timely manner. Conveying accurate information to our customers. ...
Bilingual Customer Service Representative I
Deliver outstanding customer service for both internal and external clients, focusing on service repairs, parts management, and scientific instrumentation. Effectively manage multiple tasks and systems simultaneously while interacting with customers via phone and email, ensuring seamless service del...
Bilingual (English/French) Customer Service Representative - One Year Contract
As a Bilingual (English/French) Customer Service Representative, you will be responsible for investigating and solving telephone and email queries from our Household Panel Members. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all...
Customer Service Representative- Work From Home
This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Handle incoming customer service calls. Accept customer calls and return customer. Work and learn from management teams to stay up to date on new products, services, and policie...