- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Provide customer service
Computer and technology knowledge
- Word processing software
- Spreadsheet
- Internet
Work conditions and physical capabilities
- Attention to detail
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
Other benefits
- Other benefits
Support for persons with disabilities
- Offers mentorship, coaching and / or networking opportunities for persons with disabilities
Support for newcomers and refugees
- Offers mentorship programs that pair newcomers and / or refugees with experienced employees
Support for youths
- Offers mentorship, coaching and / or networking opportunities for youth
Support for Veterans
- Offers mentorship, coaching and / or networking opportunities for Veterans
Support for Indigenous people
- Offers mentorship, coaching and / or networking opportunities for Indigenous workers
Support for mature workers
- Offers mentorship, coaching and / or networking opportunities for mature workers
Supports for visible minorities
- Offers mentorship programs that pair members of visible minorities with experienced employees