Inside Sales Representative

Job Description

This role offers an exciting opportunity to contribute to establishing Emco's presence in the Steinbach market while providing exceptional service to customers. If you have an entrepreneurial spirit with a passion for sales, customer service, and building strong relationships, we would love to hear from you!

We are seeking a highly motivated and customer-focused Inside Sales Representative to join our team. In this role, you will provide exceptional sales support to customers through phone, email, and in-person interactions at our Profit Centre. Your primary goal will be to offer outstanding customer service, generate sales leads, and close sales, helping to drive profitability and customer satisfaction. Additionally, you will support the Outside Sales function as part of a dynamic team.

Key Responsibilities :

• Answer telephone calls, emails and in person questions from customers and identify their needs
• Research product for customers and provide recommendations on our assortment of product
• Enter sales orders generated from Profit Centre customers via phone, emails, and texts
• Grow and retain established customer base and develop new business for the Profit Centre
• Fill customer orders
• Follow up on backorders with vendors and provide customers accurate lead times
• Send and follow-up with request for quotes to vendors
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Support Outside Sales activities as part of the team
• Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

Qualifications

Grade 12 diploma or equivalent; College and / or University degree an asset

Preferred Skills :

Don't flush this opportunity down the drain, turn your pipe dreams into reality by joining Emco Steinbach!

Additional Information