Learning Management System Administrator

Description

The LMS Administrator is responsible for managing and optimizing our Learning Management System (LMS). This role is critical in ensuring a seamless learning experience for employees, maintaining system integrity, and supporting the delivery of training programs across the organization.

Qualifications

Bachelor’s degree in Education, HR, IT, or a related field.

At least 2 years of LMS administration experience, preferably with Adobe Learning Manager or similar platforms.

Strong knowledge of SCORM, xAPI, and eLearning standards.

Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint); experience with Publisher, Articulate 360, Adobe, or HTML is a plus.

Proven ability to support teams with technical and administrative expertise.

Skilled in creating learning materials and supporting training programs.

Excellent communication, organization, and problem-solving abilities.

Highly self-motivated, able to manage multiple tasks under pressure and meet tight deadlines.

Committed to confidentiality and exceptional customer service.

Collaborative team player with experience in corporate or global learning environments.

Responsibilities

Administer and maintain the LMS Platform, including user accounts, course assignments, and system configurations.

Monitor and ensure data accuracy, troubleshoot technical issues, and coordinate with vendors or IT for system updates and enhancements.

Upload, test, and manage eLearning content, instructor-led training, and blended learning programs.

Create learning paths, certifications, and curricula aligned with organizational goals.

Collaborate cross-functionally to develop e-learning content.

Generate and distribute reports on completion, learning progress, and compliance metrics.

Analyze data to identify trends and recommend improvements in increasing learning effectiveness and adoption.

Provide technical support to learners, instructors, and internal stakeholders.

Develop user guides, FAQs, and training materials to promote LMS adoption.

Manage the LMS mailbox and support tickets.

Ensure training records meet regulatory and organizational compliance standards.

Conduct regular audits to maintain system integrity and performance.

Partner with the People Team, L&D, IT, and business units to support learning initiatives and system integration.

Participate in LMS-related projects, including upgrades, migrations, and new feature rollouts.

Manage end-to-end session logistics, including registration setup, participant tracking, recording management and attendance monitoring.

Coordinate and send session invitations, reminders, and follow-up communications.

Set up classes and learning events in the LMS and Microsoft Teams, ensuring smooth access and functionality.

Distribute post-session feedback surveys and compile responses for analysis and reporting.

Maintain accurate records, documentation, and learning resource materials.

Performs other related duties as assigned to support team objectives and organizational goals.

Serve as a point of contact for facilitators, participants, and managers regarding session details and troubleshooting.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.

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