Clinic Administrative Lead

Overview

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric. LMC has 11 multi-disciplinary centers of excellence located in 2 provinces (Alberta & Ontario). Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.

We are growing our team and are looking for a Clinic Administrative Lead who can work for us on a permanent full-time basis supporting our LMC Etobicoke clinic (1723 Kipling Ave, Etobicoke).

Position Overview

The Clinic Administrative Lead is the first point of contact for day-to-day clinic operations, ensuring our patients are receiving comprehensive care across multiple program areas. The Clinic Administrative Lead will provide hands-on support to the Medical Office Administrator/Medical Assistant (MOA/MA) staff and will build relationships with the wider clinic team across all departments to ensure seamless collaboration, troubleshooting of issues, and an exceptional patient experience.

About You

This role offers an exciting opportunity to develop leadership competencies in healthcare while continuing to provide front-line support to patients. You are an individual who is ready to grow your expertise and skills in a multidisciplinary practice. An individual with prior experience in the medical field, who takes initiative, engages with their team and has strong communication skills will find success in this role.

Responsibilities

• Perform essential daily responsibilities and duties as an MOA/MA for the clinic
• Act as the primary administrative interface with staff and providers across all programs
• Train and supervise an administrative team, acting as their first point of contact for questions/inquiries
• Responsible for ongoing development and regular evaluation of and addressing potential staffing challenges
• Responsible for communicating IT and facility issues and requests to the appropriate teams for support
• Manage staff schedules to ensure effective coverage and duties as assigned
• Manage provider schedules to ensure productivity and efficiency
• Organize team huddles and touch base meetings, and report findings to management. This also includes taking the lead on clinic-wide huddles for all staff
• Collaborate with Human Resources for recruiting, hiring and orientation of administrative staff
• Manage patient and provider issues/complaints, escalating to management/Human Resources
• Oversee provider billing such as third party and uninsured claims
• Other administrative duties and roles as assigned within Clinic Operations and across other administrative clinic roles where needed
• Assist with various projects as assigned

Requirements

• 2-3 years in a medical or dental clinic setting dealing with patients and providers
• 1-2 years’ experience leading/managing administrative staff in a healthcare environment (multi-site practice is an asset)
• College or university degree from an accredited postsecondary institution (considered an asset)

LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.

We thank all candidates, however, only those candidates selected for an interview will be contacted.

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