IT User Support I

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

50,900 - 62,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for an IT User Support I to join our growing team!

What you’ll do here:

• Respond to users (brokers / employees) regarding computer systems issues or questions.

• Record all queries in order to document the steps leading to the resolution of the problem.

• Intervene in critical situations in the event of a system failure.

• Ensure allocation of the necessary technical resources in order to respond concretely to any situations by following the existing escalation scales.

• Ensure the management and integrity of user identity by following the procedures in place to secure the use of computer systems.

• Participate in the development of documentation intended for users in collaboration with the other support services of the company.

What you bring to the table:

• At least 1 year of experience working in a Help Desk environment

• Experience or knowledge of FreshDesk Ticketing system or any ticket management software

• In-depth knowledge of PCs and centralized system environments

• Knowledge of Windows, MS Office, Lotus Notes, LAN / WAN

• Being customer oriented

• Team spirit

• Analysis and synthesis

• Be action oriented

• Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.