Traffic Controller - Fanshawe College

Description

Key Responsibilities

• Ensure positive experiences for all Impark partners and clients.
• Ensure work area is maintained to Impark standard.
• Will be cross trained on Valet, Attendant and CSR positions, to assist when required.
• Assist customer inquiries. Drive customer success by answering questions, providing directions, respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
• Act as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations.
• Traffic control: assist in directing traffic, including but not limited to guiding traffic at the entry and exit at the parking premises.
• Assist where required with the blocking/position barricades of areas or parking spaces as per the requirements of the property management and arrange for towing service when necessary.
• Perform vehicle counts, when required, to ensure garage does not over fill available spaces.
• Control traffic at entrances and exits, as needed; provide assistance to customers who have forgotten where they parked their vehicle.
• Immediately report any accidents, incidents, or safety concerns to the manager or shift lead.
• Assist in the maintenance and repair of parking equipment, as directed by the operations manager.
• Assist with jacking and moving vehicles when required. Immediately report any incidents or claims to Operations Manager or Shift Lead.
• Parking stall count, ensuring parking vacancy available.
• Work effectively as a team with your Manager and Co-Workers
• Putting away signage from the street
• These are guidelines and express the minimum expectations, other duties may be assigned.

Skills, Knowledge and Expertise

• Excellent communication and interpersonal skills
• Excellent customer service skills
• Excellent organizational skills
• Basic math
• Previous experience an asset but not required.
• Computer skills are required.
• At least 18 years of age

• Prefer high school diploma or equivalent.
• Comfortable with devices running both Android and Apple Operating Systems
• Excellent verbal and written communication skills

Benefits

• Canada:
• (Full-Time Employee Only)
• Medical/Vision
• Dental
• Life Insurance
• AD&D
• STD
• LTD - offered based on employee group
• RRSP - offered based on employee group
• EAP - offered based on employee group
• Vacation