Store Supervisor

We are currently looking for friendly, outgoing, and customer service-driven individuals to join our team as

• Supervisor
• at our
• Ace Liquor Location
• in
• Fort McMurray, AB
• . The Supervisor Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. Also, will provide leadership and direction of a multimillion-dollar business unit in partnership with Store Manager, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. Understand customer needs and instill a customer mindset within the store, participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.
• Customer service driven, friendly, willing to talk to all customers
• Promote a work culture that makes your store an inviting place to work
• Be a role model who supports and inspires fellow team members
• Delegate tasks to team members and set priorities in partnership with management
• Communicates in a clear and concise manner to team, participates in huddles / meetings, relay pertinent information
• Provide guidance to team members while supporting management initiatives
• Deliver exemplary customer service
• Greet customers when they enter the store and take customer to product when required
• Generate sales by educating, advising, and suggesting products to every customer
• Maintain a high level of service and product knowledge
• Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints
• Accountable for product rollouts and product launches in partnership with management
• Understand and utilize local market tends in partnership with management
• Evaluate programs and promotions for effectiveness and offer recommendations to management
• Assist customer from store and / or offer car service when appropriate
• Meet or exceed department financial targets through partnership with management
• Ensure department follows merchandising and pricing guidelines
• Assist in all operational duties in partnership with management
• Ensure store is presentable and relay any maintenance issues to management
• Manage communication (mail, email, voicemail) in absence of management
• Manage ordering and receiving in partnership with management
• Actively aim to increase and share product knowledge
• Maintain inventory levels in partnership with management
• Attend OHS and LP meetings and training sessions
• Stock shelves and cooler with product
• Set daily tasks for the store in absence of management
• Review flyers, upcoming events, and promotions; execute appropriately
• Participate in routine store maintenance and cleaning
• Observe that OHS, LP, ProServe / Serving It Right and other regulatory requirements and procedures are implemented and adhered to
• Maintain First-Aid, LP and OHS Training
• Maintain ProServe / Serving It Right Certification and ensure team members maintain ProServe / Serving It Right
• Ensure AGLC / BC LRS and other government guidelines are met
• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility
• Minimum, 1-year experience in retail environment
• Minimum, 1-year supervisory experience (preferred)
• Highly self-motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation

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