Clinical Implementation Specialist, Advanced OrthodonticsDentsply Sirona • Ottawa, ON, CA
Clinical Implementation Specialist, Advanced Orthodontics
Dentsply Sirona • Ottawa, ON, CA
Il y a 19 jours
Type de contrat
- Temps plein
Description de posteServe as the area expert for SureSmile Software, products, and services supporting Orthodontic and GP customers. Act as the area expert for SureSmile implementation processes for Orthodontists and General Dentists. SureSmile Aligner (GP and Ortho) SureSmile Ortho Advanced Wire onboarding Lead CIS‑supported indirect bonding (IDB) training in‑office. Onboard Advanced SureSmile offices and support post‑implementation optimization. Plan weekly activities and review practice utilization metrics. Support internal and external training needs as directed. Collect and maintain practice data for outcomes assessment. Provide ongoing problem‑solving and workflow optimization support. Perform additional duties as assigned. Expect an average of 25% overnight travel monthly, which may vary based on customer needs or national projects. Support the commercial organization through frequent collaboration with Procedural Solutions to drive sales and deliver programs, tools, and training. Partner with Procedural Solutions and related teams (Sales Operations, Customer Care, GBS, Digital Lab, Engineering, Shipping, and Product Group Trainers) to share feedback and support shared objectives. Collaborate with Procedural Solutions and Clinical Affairs on Alpha and Beta testing of software upgrades, including in‑office training and release‑related updates. Participate in ongoing training to maintain and strengthen job skills. Continue development as a SureSmile Software expert and collaborate across Dentsply Sirona teams in support of the One Customer initiative. Provide support training alongside local Orthodontic Field Representatives or lead training as requested by the Area Sales Director. Participate fully in CIS cross‑training related software updates and support Beta Test offices as needed. Assist with National Accounts / DSO, Institutional, and Clinical Affairs projects. Maintain accurate execution and account tracking within SFDC. Identify and share best practices with other CIS and Procedural Solutions specialists. Bachelor’s degree or relevant dental industry experience. Minimum of 5 years of experience in the orthodontic industry. Orthodontic office clinical or chairside experience preferred. Experience in orthodontic consulting, training, and process improvement required. Experience working with clinical staff or treatment consultations in an orthodontic office required. Experience integrating DICOM / STL imaging, CAD / CAM technologies, treatment planning software, and 3D printing within orthodontic workflows. Fluency in both French and English (written and spoken) required. Proven ability to work collaboratively with strong, timely communication. Demonstrated success working independently and within cross‑functional teams. Strong interpersonal and relationship‑building skills. Ability to manage conflicts with emotional intelligence and professionalism. Strong analytical skills with the ability to use data to guide decisions. Ability to identify business opportunities that support sales objectives and customer needs. Demonstrated initiative, accountability, and ownership of responsibilities. Ability to manage multiple priorities and projects simultaneously. Excellent written and verbal communication skills with a consultative approach. High level of professionalism and diplomacy with clients and internal stakeholders.
Clinical Implementation Specialist, Advanced Orthodontics
Bring your expertise in orthodontics to the world’s largest manufacturer of professional dental products and technologies, Dentsply Sirona.
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies with a 130‑year history of innovation and service to the dental industry worldwide. The company develops, manufactures and markets comprehensive solutions including dental and oral health products and consumable medical devices under a portfolio of world‑class brands. Its global headquarters is in Charlotte, North Carolina, USA, and its shares are listed on NASDAQ under the symbol XRAY.
As the Clinical Implementation Specialist, you will report to the CIS Manager and be responsible for supporting the adoption, implementation, and utilization of the SureSmile portfolio for Orthodontists and General Dentists.
Core Responsibilities
- Drive commercial growth across the SureSmile portfolio, including SureSmile Aligner, SureSmile Ortho Platform, and Advanced SureSmile Platform, ensuring sales, revenue, and utilization targets are achieved in alignment with Dentsply Sirona objectives.
- Provide proactive clinical and software support to Orthodontists and General Dentists using SureSmile Aligner, SureSmile Ortho, and Advanced SureSmile to increase adoption, clinical confidence, and long‑term utilization.
- Lead clinical and software implementation for assigned SureSmile Platform practices, supporting both orthodontic and GP workflows, including advanced and complex cases.
- Deliver comprehensive doctor and staff training for Orthodontic and GP practices during implementation and post‑implementation, with a focus on Advanced SureSmile functionality, workflow efficiency, and clinical outcomes.
- Serve as the regional subject matter expert for SureSmile Software, aligner workflows, and advanced treatment planning across Orthodontic and General Dentist practices.
- Partner with SureSmile Customer Care, GBS, DS Digital Lab, and cross‑functional teams to troubleshoot and resolve escalated clinical, software, or workflow issues.
- Monitor utilization metrics and clinical outcomes for Orthodontic and GP customers to identify opportunities for growth, optimization, and deeper engagement with Advanced SureSmile.
- Provide structured clinical, workflow, and utilization feedback to internal stakeholders to support continuous improvement of SureSmile Aligner and Advanced SureSmile solutions.
Primary Duties
Maintain Level 3 expertise across SureSmile platforms, with a focus on :
Travel
Cross‑Functional Collaboration
Additional Responsibilities
Education
Work Experience
Language Requirement
Required Skills
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Medical Device
Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
Dentsply Sirona Canada welcomes and encourages applications from all backgrounds, including individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com and include “Accommodation Request” in the subject.
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