Call centre agent - customer service

• Education: Secondary (high) school graduation certificate
• Experience: 1 to less than 7 months
• or equivalent experience

Tasks

• Produce informational materials to increase awareness of services available
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Obtain and process information required to provide customer service
• Manage difficult situations with customers
• Professionalism in customer service

Computer and technology knowledge

• MS Office

Type of experience

• Call centre

Area of specialization

• Customs services
• Work Term: Permanent
• Work Language: English
• Hours: 37.5 hours per week