GIS Application Support Specialist

Contract : December 2025 - March 31, 2026 (3 Months)

Location : Burnaby / Hybrid

Project Description

Our client is undertaking a major data modernization initiative to clean and migrate a Fibre Database from Microsoft Access to a secure, cloud‑based platform that will improve cross‑team data sharing and enhance security. This work also includes integrating fibre data into an in‑house Telecom Authorization System built on Ruby on Rails (TAS), managing GIS uploads in Smallworld, and adding data layers into ArcGIS for spatial analysis and mapping.

To support this initiative, our client is seeking a GIS Application Support Specialist who can provide hands‑on technical support, assist with data preparation and migration activities, collaborate with developers, and ensure accurate documentation and system integration throughout the project lifecycle.

Experience and Role Accountabilities

• Minimum three (3) years of experience in IT Business Application Support, production support, or system upgrade environments.
• Monitor, investigate, resolve, and document application issues by delivering high‑quality support services across multiple applications while adhering to organisational standards and guidelines.
• Provide timely and accurate updates by creating, updating, and closing support tickets and responding to customer issues within expected service levels.
• Deliver regular reporting on request volumes and service metrics to ensure work is progressing according to plan.
• Collaborate with business teams, developers, and external vendors to troubleshoot system issues, support integrations, and provide status updates to project leads.
• Contribute to application enhancements, version upgrades, and operational improvements to ensure systems remain reliable and sustainable.
• Provide technical guidance to users and sustainment teams to build capability and ensure effective system adoption.

Specialized Role Requirements for This Project

Education and Skills

Location : Burnaby, British Columbia, Canada

This position is open for applications. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

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