Engagement Manager

This is a 12-month contract position

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for

The Engagement Manager acts as a strategic liaison between business stakeholders and IT delivery teams, with a strong focus on demand management, portfolio oversight, and roadmap alignment. The role is embedded in the Brampton Campus and reports to the Senior Engagement Manager.

What you'll do:

• Oversee the business unit’s portfolio from a demand management perspective by monitoring all ongoing initiatives, conducting initial assessments for new requests, and driving effective prioritization.
• Proactively engage business partners to jointly develop and maintain business and technology roadmaps and communicate funding and approval status, facilitate prioritization conversations and actions to mitigate constraints and issues.
• Act as a liaison between delivery teams, infrastructure, project management, SMEs, end users, executives, and engagement managers to ensure smooth project execution.
• Lead technology decisions during conceptual phases and guide prioritization of ideas in collaboration with business partners.
• Conduct high-level assessments (including t-shirt sizing) of IT-impacted projects, independently or with architecture teams, and coordinate with tech teams to confirm impacts.
• Ensure timely completion of assessments within SLA targets and maintain accurate status updates in JIRA and other tracking tools.
• Maintain and update portfolio roadmaps, ensuring accuracy and completeness of source-of-truth reports.
• Support capital approval processes by collaborating with business teams and owning IT cost breakdowns and impact analysis.
• Build strong relationships with business leads, tech teams, project managers, SMEs, end users, and executives through effective communication.
• Identify and resolve gaps or conflicts in gathered information, proposing viable system or process solutions.
• Manage the intake of new ideas and initiatives, identifying opportunities for business growth through innovative technologies, including AI.
• Drive continuous improvement initiatives within the demand engagement team, applying sound judgment to navigate ambiguity and competing priorities.

What you bring:

• Undergraduate degree or equivalent experience, with 5–10 years in Business Analysis and IT project environments.
• Strong expertise in portfolio and demand management, with a deep understanding of IT project lifecycles.
• Hands-on experience with SDLC methodologies, including both Waterfall and Agile frameworks.
• Preferred experience across Rogers’ business lines (e.g., wireless, cable, internet, video) and their supporting applications.
• Exceptional analytical, interpersonal, and communication skills, with the ability to influence and engage diverse stakeholders.
• Ability to translate complex technical concepts for both technical and non-technical audiences, including senior leadership.
• Proven problem-solving and system development skills, with advanced knowledge of IT and business processes.
• Demonstrated leadership without authority, managing difficult conversations and navigating ambiguity with creativity and strategic thinking.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: No Selection
Length of Contract: 12 Months
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: None
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 330401

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology