Physical Security Incident Specialist

Integrity, knowledge, imagination, skill, diversity and teamwork, do you hold them all? Do you have ideas and ideas? Are you a great advisor and a coordinator? Are you a versatile self-starter who can adapt quickly to new environments? Then, Apply Now!

Working with one of the top financial clients, this role calls for a Physical Security Incident Specialist who will be responsible for satisfying the safety and security needs of the client for the protection of employees, visitors, vendors, and assets as required. This includes reporting and triaging security-related incidents, monitoring threats, evaluating results, and ensuring the overall department goals are achieved. This candidate must ensure that all activities of the group are performed according to established IRC policies and procedures. The role is responsible for making recommendations to the Shift Lead on duty regarding critical incidents and security-related events. The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the client’s vision, mission and values.

Responsibilities :

• Monitors for and identifies threats, trends and incidents that could negatively impact the security of the client’s personnel, facilities, operations, and reputation
• Responsible for detailed report writing that will involve an in-depth understanding of critical incident escalation
• Handles sensitive and confidential information with limited supervision
• Consults with all risk functions in the development and documentation of policies, procedures, and controls for all department processes
• Coordinates security guards as needed
• Actively monitors and facilitates the occurrence of security-related incidents.
• Assesses threats based on incoming data and makes decisions based on findings
• Participates in numerous Physical Security projects, including – Physical Security technology, video monitoring and retrieval
• Monitors access control systems and takes actions in response to an alarm, breach, or malfunction
• Appropriately responds to security operations notifications and requests made by internal and external parties
• Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency
• Conducts open-source research to answer specific questions and develops intelligence products
• Effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem-solving.
• Understand and apply operating policies and procedures
• Support the timely and accurate completion of business processes and procedures
• Support and participate in process improvement opportunities
• Participate fully as a member of the team, and support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest
• Support the team by continuously enhancing knowledge / expertise in their area and participating in knowledge transfer within the team and business unit.
• Participate in personal performance management and development activities, including cross-training within own team.
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area / function and the bank, both internally and / or externally
• Performs other duties as assigned

Desired Skill Set :

• A minimum of 2 years of relevant work experience in a modern and large 911 Call Centre, Central Station Alarm Monitoring and Dispatch operation, Technical Security

Control Room, Global Security Operations Centre (GSOC) or similar environment

• Ability to work within a 24-hour department
• Strong documentation, investigative, and report-writing skills
• Intermediate computer skills
• Strong attention to detail
• Demonstrated proficiency with Microsoft Office and other PC-based programs
• Personal presence, intellect, energy and drive to succeed in a high-performance environment
• Comfortable with ambiguity and working with large amounts of data and information
• Ability to prioritize tasks while working with competing priorities
• Ability to collaborate in and support a team environment
• Ability to work independently
• Ability to plan and complete tasks within specified timelines
• Ability to solve problems

Nice To Have :

• Shift work experience in a 24-hour operation
• Strong Customer service and communication; Call center / phone
• Working knowledge of ServiceNow
• Bilingual ( French / English )

BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.