Technical Analyst 2

Affiliation : MoveUP

Employment Status : Full-Time Regular

Salary : $3,104.00 bi-weekly

Workplace Flexibility : No

Posting End Date : Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of  BC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

As a Technical Analyst at FortisBC, this position is responsible for providing technical support to the end users at FortisBC. This includes, but is not limited to, desktop computing, mobile computing, communications, end-user support, printing devices, network infrastructure and server storage, data centre equipment.

Responsibilities

Performs all of the duties of a Technical Analyst 1 plus the following (e.g. specific duties of the job) :

• Provide frontline and advanced technical support to our end users
• Administers and completes advanced technology requests
• Performs departmental deskside / helpdesk functions including problem receiving, recording, and tracking.
• Administers departmental software and hardware inventory records
• Perform upgrades, installations, and preventive maintenance tasks
• Respond to client calls and incident tickets for support
• Researches advanced end user solutions for hardware and software
• Administer Software licensing
• Provide advanced support for mobile and smart devices
• Repair computer software and / or hardware and arranges with external vendors to obtain repairs and quotes when necessary.
• Assist senior staff on various projects
• Create device images and software packages for deployment
• Set-up / deliver PC equipment, recycle of excess surplus equipment.
• Processes quotes, arranges procurement and validates necessary hardware and software
• Track work performed in problem management system, prepare progress reports, administer and maintain corporate workstation assets.
• Maintain up-to-date knowledge of the company’s computer systems.
• Administer multiple resources, task breakdown, and delegation and set milestones.
• Estimate / execute a series of tasks required for a minor or intermediate project.
• Provide intermediate support to the technical analyst 1
• Some travel may be required

Requirements

Current operating systems applicable to the job

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .