Customer Service Representative

Our team in Kenora ON is looking for an experienced Customer Service Representative to join our growing team! The Customer Service Representative will assist in handling incoming customer calls and questions in a professional courteous manner.

Key Responsibilities :

Provide excellent customer service and professionalism to all customers via phone email or via the web.

Communicate clearly and concisely with on-the-road employees to give instructions and assistance.

Answer incoming customer phone calls via Five9.

Receive and resolve within established guidelines customer questions and concerns.

Monitor resolve document and report all customer complaints driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.

Track customer information and concerns and enter data into database.

Work with supervisors to ensure that all missed stops and special pick-ups are completed daily.

Provide timely and accurate information regarding missed stops or other customer concerns.

Download distribute and answer all customer inquiries received via email.

Perform other duties and responsibilities as required or requested by management.

Key Requirements :

One (1) to Two (2) years customer service call center experience.

Shift timings Monday through Friday 8am to 4 : 30pm.

Able to work fully onsite.

Ability to implement solutions to general and specific customer concerns.

Ability to work in fast-paced environment meet time deadlines and perform under pressure.

Excellent communication skills.

Proficient in Microsoft Outlook Microsoft Word and Excel.

Key Benefits :

100% Employer-paid benefits program.

Group Retirement Savings Plan with Company Matching and Stock Options

Profit Sharing

Paid Vacation

Permanent Full-time Role

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1