REMOTE: English Customer Service Agent
Job Type: Full Time – Work from Home
Required Availability: Monday to Sunday, 8:00 am to 8:00 pm CST
Location: Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, ON, QC, PE, and SK.
Salary: $17.00 Hourly
About AnswerNet
AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.
Short Description:
A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific groups
Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry, our Customer Service Agents are responsible for delivering great customer service by managing inbound calls effectively and efficiently.
AnswerNet Offers Great Benefits:
● Ongoing training and development to ensure your success
● Virtual paid training
● Paid time off
● Comprehensive benefits package (medical, vision, and dental)
● Employee Assistance Program
● RRSP program options
● Short and Long-Term Disability options
● Internal career advancement opportunities
Your Qualifications:
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include:
● A high school diploma or GED
● Proficiency in fast-paced multitasking
● Eagerness to learn new technologies
● Submit to and pass a criminal background check
● Strong computer navigation skills and PC knowledge
● Minimum typing speed of 25wpm
● A quiet, distraction-free environment to work from in your home
● PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks, and tablets are not compatible), 16 GB RAM, Intel Core i5 processor or higher, 250 GB SSD
● High-speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 Mbps and 30 Mbps Download speeds
● Preference to 2 monitors or 1 large screen
● Noise-canceling USB-connected Headset
● Webcam
● Smartphone
Key Responsibilities:
● Answer inbound customer calls in a professional and courteous manner.
● Support email inquiries and chatrooms.
● Provide timely and accurate information regarding products and services.
● Document customer interactions and feedback in the system.
● Follow company procedures and escalate complex issues when necessary.
● The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
● Meet daily performance metrics and call handling targets.
English Customer Service Agent- Remote • Winnipeg, MB, Canada
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Voir plus
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Voir plus
Job Title: Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to...Voir plus
The nature of this Job is an entry-level Job and no prior experience is required to start earning money.To Get started with us, make sure you follow and read these 3 simple Steps;.Fill in your Info...Voir plus
SpeakUp! Learning is a growing education startup dedicated to helping non-native speakers (primarily based in China) overcome their fear of making mistakes and achieve real-world conversational flu...Voir plus
Be among the first 25 applicants.Direct message the job poster from TELUS Digital AI Data Solutions.Ready to say goodbye to the boring, traditional 9-5 routine and embrace a dynamic and exciting wo...Voir plus
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Voir plus
We are currently inviting qualified ESL teachers to apply for a remote instructional role supporting international learners through our structured online teaching platform.This is a contract-based ...Voir plus
Everyday Banking Advisor (English).Our client, a Big 5 Bank, is actively looking to hire Everyday Banking Advisors to join their teams in Winnipeg, MB.The role is an amazing opportunity for someone...Voir plus
A non-profit organization in Winnipeg is seeking volunteers to facilitate English conversation group classes for newcomers.Applicants should be fluent in English, have experience using Zoom, and po...Voir plus
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed....Voir plus
We offer a competitive salary, excellent benefits, and the opportunity to build a career at one of Canada’s leading companies.Wellness program & membership reimbursements.Price Solutions hires base...Voir plus
We are currently inviting qualified ESL teachers to apply for a remote instructional role supporting international learners through our structured online teaching platform.This is a contract-based ...Voir plus
Merit is hiring experienced AI trainers to help train cutting-edge multimodal AI systems used by leading AI labs.You’ll work on complex, high-stakes projects involving text, images, video, and audi...Voir plus
The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience.This position involves adeptly addressing and resolving guest issu...Voir plus
Embrace an impactful role as a Seasonal Live Services Agent.Deliver exceptional customer experiences in a remote setting while guiding clients through their home service needs with empathy and prec...Voir plus
Merit is hiring experienced AI trainers to help train cutting-edge multimodal AI systems used by leading AI labs.You’ll work on complex, high-stakes projects involving text, images, video, and audi...Voir plus
Are you ready to level up from building basic AI agents to crafting game‑changing solutions? We’re looking for a talented AI Agent Engineer who has already gotten their hands dirty with LLMs and is...Voir plus
