Customer Service Coordinator - 6 Month Contract - West

With a career at The Home Depot, you can be yourself and also be part of something bigger.

• Position Overview :

The Supply Chain Customer Service Coordinator is responsible for driving customer

satisfaction. The individual is tasked with investigating and resolving complex purchase

order status cases, coordinating escalation resolution as it relates to customer orders,

appointing THD deliveries into stores and communicating plans directly with supply chain

teams. The associate is responsible for finding ways to enhance operational effectiveness

by coordinating efforts in conjunction with other internal business partners who share the

same resources. They provide customer service leadership as well as act as the final

escalation point for all supply chain customer service issues.

Key Responsibilities :

Provide excellent customer service via active listening and professional

communication and identifying root causes of issues with a focus on making

customers happy and minimizing recurrence.

Work directly with Supply Chain, store and vendor teams to address customer order

management inquiries.

Subject matter expert for issue resolution

Act as final escalation point for complex or urgent customer service-related issues.

Identify patterns and trends relating to purchase order / delivery issues and raise

these to the Supply Chain Operations team for further investigation.

Make recommendations to enhance the customer experience and improve metrics.

Support process improvement initiatives by summarizing common themes identified

via call, email and Supply Chain teams.

Support expedites and communications during peak operations and crisis situations

Ability to resolve conflict rationally and effectively turning unsatisfied customers into

Supply Chain supporters.

Ability to respond positively and decisively to adverse situations, complicated issues,

and / or irate customers.

Always employ a customer’s FIRST approach to resolving complex customer service

issues

Ability to execute on high level strategy.

Competencies :

Collaborates

Action oriented

Drives results

Plans and Aligns

Skills :

Organization skills

Problem solving and critical thinking skills

Keen analytical skills, reporting development and trend analysis.

Exceptional organizational and follow-up skills are essential.

Strong communication skills and networking abilities to deal with internal and external stakeholders

Manage impasse with calm, patience, and respect

Direct Manager / Direct Reports :

Reports to Manager, Supply Chain Customer Service

Travel Requirements :

Limited

Physical Requirements :

Extended sitting

Repetitive tasks

Hybrid Work :

N / A

Working Conditions :

Working in an office setting : computer work, camera on virtual meetings, taking support calls

Minimum Education :

bachelor's degree / college diploma program or equivalent program in supply chain /

logistics.

Minimum Years of Work Experience :

3-5 years front line customer service required

Must meet minimum time in position requirements and Performance Management

code of "M+”

Minimum Leadership Experience :

Bilingual in French and English is an asset

Certifications :

None

Other Requirements / Assets :

Store experience a definite asset.

Hiring Requirements

Job Details

Job ProfileJob ProfileSCNCSC - CUSTOMER SERVICE COORDINATOR

Job Families for Job ProfilesJob Families for Job ProfilesSupply Chain - General

Associate Sub-TypeAssociate Sub-TypeRegular Associate

Associate TypeAssociate TypeAssociate

Time TypeTime TypeFull time

Compensation GradeCompensation GradeCA Salaried J1

Remote TypeRemote TypeLocation Flex

Primary LocationPrimary LocationCALGARY STOCK & FLOW CAMPUS - 7279

Primary Job Posting LocationPrimary Job Posting LocationCALGARY STOCK & FLOW CAMPUS - 7279

Additional LocationsAdditional Locations(empty)

Additional Job Posting LocationsAdditional Job Posting Locations(empty)

Scheduled Weekly HoursScheduled Weekly Hours40

Work ShiftWork Shift(empty)

Recruiting Start DateRecruiting Start Date2026-01-08

Target Hire DateTarget Hire Date2026-01-18

Target End DateTarget End Date(empty)

Additional Information

Union Membership from Job ProfileUnion Membership from Job Profile(empty)

Allowed Unions from Job ProfileAllowed Unions from Job Profile(empty)

Collective Agreement Details

Collective AgreementCollective Agreement(empty)