Auto Claims Specialist I

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process please dont hesitate to contact as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date : September 22 2025

Position Highlights :

Were looking for motivated individuals to join our Claims Contact Centre as Part-Time Auto Claims Specialist I. In this impactful role youll be the first point of contact for customers reporting claims to ICBC. Your empathy and excellent communication skills will be key in supporting customers as they navigate the claims process. Youll handle tasks such as initiating claim files gathering first notice of loss information and resolving straightforward claims at first contactor directing them to the appropriate team for further assistance.

Position Requirements :

• Minimum of 2 years of proven customer service experience in industries such as call centers insurance phone / internet providers financial services or similar fields
• A genuine passion for helping others and building strong trusted customer relationships
• Comfort handling emotionally sensitive situations with empathy and professionalism
• Strong verbal and written communication skills to connect with customers via phone and email
• Excellent multitasking time management and adaptability in a dynamic environment
• Confident promoting company products and services with a positive professional attitude
• Minimum typing speed : 35 WPM with 90% accuracy
• Minimum data entry speed : 5500 keystrokes / hour with 95% accuracy
• Ability to score 75% or higher on a Call Centre Listening Evaluation
• Thrive in a fast-paced high-volume setting
• Previous call centre experience is a plus
• A valid Class 5 drivers license with a clean driving record

Shift Availability :

Our contact centre operates 7 days a week Monday through Sunday. We assign shifts based on business needs so flexibility with scheduling is important.

Training : This position requires mandatory in-office training for a period of nine weeks from November 3rd to January 9th. Training will be Monday through Friday and is paid. Attendance in person is required for the entire duration of the training period

About us :

At ICBC its our job to make sure the car insurance system works people living in British Columbia today and in the future. If you want to make the most of your skills and expertise while growing your career we want you. A career at ICBC is an opportunity to be part of a talented diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary comprehensive benefits and a collaborative work environment. If you are reliable and dependable contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers partners and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Work arrangements defined :

#IND1

Required Experience :

Unclear Seniority

Key Skills

Mechanic Experience,Brake Repair,Suspension Experience,Mechanical Knowledge,Alignment,Auto Body Repair,Automotive Diagnostics,Automotive Repair,Shocks & Struts,Mentoring,Stocking,Automotive Service

Employment Type : Full Time

Experience : years

Vacancy : 1