Market Development Manager

Overview

We are seeking a dynamic and dedicated Market Development Manager to join our team. The ideal candidate will be responsible for fostering strong relationships with clients, ensuring their satisfaction, and driving long-term engagement with our products and services. This role requires excellent communication, leadership, and analytical skills, along with a passion for delivering exceptional customer service. Fluency in English and exceptional communication skills are preferred to effectively serve our diverse client base.

As our Market Development Manager, you will :

• Present and promote our company's software solutions to construction industry professionals including manufacturers and their representatives, wholesalers, and others involved in construction specifications (mainly Engineers, Designers and Architects); coverage would include the United States.
• Plan and execute remote seminars and one-on-one meetings to introduce, train or update on our company's innovative tools and services; engaging specifiers to build projects utilizing spec tools - possibly working with the other Market Development team members
• Build projects / specs (line drawings) for specifiers to increase our market share
• Achieve specific and clear targets for calls, specs and drawings
• Establish and maintain long-term relationships with key clients who are assigned to the program / project;
• Execute calls with the project and / or business owners to gather, document, interpret, analyze and confirm business requirements and specifications for new or enhanced functionality;
• Assist with ideation, project initiation, and planning for assigned projects;
• Refine requirements using critical evaluation techniques, meetings, negotiations, systems knowledge, and experience;
• Work with multi-faceted teams to meet customer requirements, and to provide the most up to date product information to industry professionals;
• Manage the overall scope of the program / project, escalating to project managers and owners when material deviations from this are identified;
• Follow change control process to manage adjustments to base-lined deliverables and scope for assigned projects;
• Facilitate training and knowledge transfer for new project resources, as needed;
• Use Customer Relationship Management systems (CRM) for reporting, maintaining and expanding customer base;
• Identify and track down major industry players to have them use our tools and services.
• Be prepared to aid in special projects as needed and / or collaborate with the Market Development team

As our Market Development Manager , you must have :