Managed Services: Operations Tier 2

Managed Services: Operations Tier 2

Are you looking for your opportunity to build your career in IT? Are you open to working Weekends?

The Managed Services team at WBM is currently supporting many of Western Canada’s leading companies and our team growing. In this role you would be responsible for the day-to-day IT operations for this growing number of customers. This means that clients will call, email, or live chat with to resolve any number of issues that they are having. You would be responsible for answering that call, helping the user with anything required to get them back up and working productively.

If you are looking for the following opportunity, we want to hear from you:

• You want to be a member of an elite team of like-minded tech’s, with the sole goal of providing the best IT experience in the world.
• You thrive in a performance-based environment where success is celebrated, hard work pays off and those who put in the effort are offered a clear path for advancement
• You are driven by feedback and being in control of your own career
• You want to be part of a winning team, that celebrates successes together
• You believe that the experience is just as important as the technical resolution
• You are willing to work a Sat-Wed shift

Key Qualifications:

• 5-7 years IT experience, will accept 2 years at an MSP
• Excellent critical thinking skills
• Great Customer Service
• Must have O365 experience
• Networking Knowledge
• Server Hardware Experience
• Virtualization Experience necessary
• Certifications such as (Network+, Security+, Server+) are an asset
• Certifications such as (MS-900 & AZ-900) are an asset
• Must like fun, helps to be competitive

Salary Range:$65,000.00 To $75,000.00 Annually