Telecommunications Specialist (CS12) Central Office

Discover

The Opportunity

Operational Support

Telecommunications Specialist (CS12)

Central Office

Nova Scotia

Department of Digital Innovation and Technology

Continuing Full Time Position : Commencing approximately January 12 2025

Application deadline : 11 : 59PM January 2 2026

Competition No : 2526-314

Salary Range : $61567.17 - $74701.53 annually

Although this position reports centrally into the IT campus other locations across the province may be considered subject to space availability and operational requirements. If you have a preferred NSCC campus / site location please state your preference in the prescreening questions for this competition.

What youll do

Responsibilities

What you will be doing

The Telecommunications Specialist executes the daily operations of the Colleges telecommunications systems including cellular services landlines and VoIP and manages all telecom-related tickets submitted via the Colleges Technology Service Desk.

The Telecommunications Specialist acts as the Colleges telecom SME and interacts with all levels of employees from entry level employees to executive and all departments of the College and supports them with any telecom / mobile device related issues. This position works closely with the Infrastructure and Core Services team as well as the Service Delivery and Operations team.

The Telecommunications Specialist is also the primary technical point of contact for all the Colleges telecom vendors (Bell Bell Aliant Bell Mobility DSM) and interacts with our vendors Tier 1 call centres and Account Executive on all matters related to the Colleges telecom systems and operations.

Specific duties include

• Coordinates and performs all the required telecommunications activities related to VoIP Centrex landlines and mobility services including changes adds moves and device and service fulfilment as well as other related duties required to support the Colleges telecommunications services.
• Ensures accurate and timely billing of telecommunications services analyses billing data and makes recommendations examines billing anomalies and resolves billing discrepancies. Completes trending and analysis of telecom spend and service needs including roaming and long-distance usage.
• Acts as the primary point of contact for College staff for both front-line support and escalations on all issues related to telecommunications working with anyone at the college who needs a cell phone or VoIP line to make sure their needs are met.
• Manages all aspects of Microsoft 365 VoIP administration in partnership with a Senior Systems Administrator including tenant configuration (i.e. full administration of Teams calling in the Microsoft tenant.)
• Liaises with our vendor partners to ensure issues are resolved in a timely manner including porting numbers in and out in all aspects of the Colleges telecom systems and operations including service installation troubleshooting billing inquiries system upgrades number porting and general service support.
• Manages and maintains telecommunication hardware and software inventory College wide.
• Delivers technical support and training to end-users.

What youll need

Qualifications

Qualifications and Occupational Experience :

Relevant Skills and Knowledge

A little bit about us

Nova Scotia Community College

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal / Indigenous Persons Black / African Nova Scotians members of racially visible communities persons with disabilities persons of a minority sexual orientation gender identity and / or expression and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

NSCC is organized into five campus regions and three stand-alone campuses. Each region and stand-alone campus is led by a designated Principal and regional management team which supports NSCCs commitment to accessible high-quality education across the province.

Stand-Alone Campuses :

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process please follow this link.

Are you interested

Work With Us

Candidates selected for interviews will be expected to provide at least three recent occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment NSCC will ensure that applicants are provided reasonable accommodations as required. If accommodation is needed to participate in the job application process please contact David Meister HR Generalist at emailprotected. Our Employee Workplace Accommodation Policy can be found here.

Unfortunately we cannot accept late or paper applications.

Required Experience :

IC

Key Skills

Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 61567 - 74701