Accounting Support Specialist

Job Details

Description

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact to our client focused teams as an Accounting Support Specialist. This diverse team of specialists work as trusted advisors to support and utilize MNP’s accounting technologies that enable primarily French speaking team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Familiarity with software enhancement cycles and business continuity planning
• Exposure to enterprise architecture and application rationalization strategies
• Aid internal users on various applications for working papers, bookkeeping (desktop and cloud products), tax preparation, and in house custom templates for financial statements
• Assess requests and determine root cause of issues
• Understand functionality from a user perspective of accounting products used for preparation of files and client deliverables
• Develop an understanding of all components of MNP’s customized templates
• Identify and troubleshoot application problems leveraging your accounting and technology knowledge and communicate those to the development team
• Escalate enquires in a timely manner to the development team for fixes, or to internal subject matter experts for issues requiring clarification
• Contact third party vendors when appropriate to request more assistance or report issues with functionality
• Document resolutions and workarounds in the knowledge base
• Build trust with internal users by regularly demonstrating a high level of expertise and professionalism
• Develop a thorough understanding of MNP’s services, businesses, and industry
• Contribute to the development of new ideas and approaches to improve work processes

Skills and Experience

• Post secondary education in accounting or at least 2 years of experience in a full cycle accounting role
• Experience using accounting software
• Comfortable working with help desk tools to track and manage support requests, and able to prioritize tasks based on urgency and follow-through
• Demonstrates strong attention to detail and follows through on tasks with care and accuracy, ensuring timely and thoughtful support
• Communicates clearly and professionally with internal teams, showing empathy and a commitment to resolving issues effectively
• Adapts to changing priorities, takes ownership of responsibilities, and actively contributes to team learning and improvement
• Experience with business applications in accounting or assurance domains is an asset
• Written and verbal French and English language skills, due to frequent collaboration with English-speaking teams/clients across Canada and some client deliverables/regulatory reporting obligation are in English