Lead Software Engineer (Client Success Team)

We are seeking a highly skilled and motivated Lead Software Engineer with extensive experience in trading systems to lead our new Client Success team for our Horizon platform. The successful candidate will be a problem solver, working closely with clients to understand their requirements and issues, designing complex solutions whilst maintaining application performance, and leading a team of Client Success engineer specialists. As they establish themselves in role, they will become a trusted expert, both to clients and others in the business, relied up on for their strong technical skills and understanding of key underlying systems.

This role is the first of its kind in our North America office, requiring close collaboration with our London office to ensure a seamless development process and client experience.

Key Responsibilities :

• Lead and manage the Client Success team for the Horizon platform.
• Design solutions to client issues, providing expert-level support to build bespoke features / functionality and resolve complex technical issues related to trading systems.
• Monitor and maintain the performance, availability, and reliability of the Horizon platform.
• Collaborate with other engineering and product teams to address and resolve application issues.
• Implement and manage processes for managing client development requests, and manging incidents.
• Develop and maintain documentation, including FAQs, user guides, and procedures for clients and other users.
• Conduct regular training and mentoring sessions for Client Success team members.
• Gather and analyse support metrics to identify trends and areas for improvement.
• Serve as the primary point of contact for client escalations.
• Ensure timely and accurate communication with clients regarding support issues and resolutions.

Requirements

Preferred Qualifications :

Benefits

Validus Risk Management is an independent technology-enabled advisory firm specializing in the management of FX, interest rate and other market risks. We work with institutional investors, fund managers, and portfolio companies to design and implement strategies to measure, mange and monitor financial market risk, using a market-tested combination of specialist consulting services, trade execution and innovation risk technology.

Working at Validus can offer an exciting opportunity for both personal development and professional growth. Share in our mission to become the largest and most respected specialist provider of financial market risk services in the world. Notable benefits include a competitive remuneration package (salary + bonus_, retirement plan, private healthcare, regular social events, and financial support towards professional qualifications.

Validus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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