Job Description
What can you expect in this role?
- Promote and educate prospects on Pet Health Insurance (PHI) to sell pet health insurance via inbound and outbound calls and / or online
- Assist customers with policy and claims-related inquiries and up-selling / retaining PHI policies with existing customers
- Achieve targets through sales and recommendations to bind client policies via inbound and outbound calls
- Determine appropriate insurance products and coverage levels for clients
- Contribute to continuous improvements of sales and service processes
- Accurately document and follow up with customers to maintain client files
What do you bring to the role?
- Bilingual ENGLISH and FRENCH is a must
- AMF Damage Insurance License, Level 1 OR Level 2 is a must
- High school diploma or equivalent combination of education and experience
- You have strong verbal and written communication skills
- You’re versed in navigating multiple computer programs at once
- You’re experienced at achieving individual and team goals
- You have proven ability to recognize sales opportunities in a contact center environment
- 2-3 years of experience with outbound sales is an asset
Salary Range is $42,400 - $78,100
About Us
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team.
We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just nice to have they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Go ahead and expect a lot you deserve it.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting .
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
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