Job Type : Full-time
Location : 2065A Robertson Rd, Ottawa, ON K2H 5H9
About the Role : General Manager
Fairgrounds is looking for a dynamic, organized, and people-driven General Manager to lead operations at one of our growing club locations. In this role, you'll be responsible for delivering a best-in-class member experience, managing day-to-day site operations, leading a high-performing team, and overseeing all aspects of the site's programming, scheduling, and financial performance.
If you thrive in a leadership role, have a passion for racket sports (especially pickleball!), and enjoy creating welcoming, community-driven spaces, we want you on our team.
Key Responsibilities
Leadership & Staff Management
- Train, supervise, and schedule all site staff
- Foster a positive, inclusive, and collaborative team culture
- Conduct regular performance check-ins and provide ongoing coaching and feedback
- Maintain clear internal communication and ensure staff alignment with Fairgrounds' service standards
Site Operations
Own and manage day-to-day site operations to ensure a clean, safe, and organized facilityBecome a membership expert taking a membership sales approach to optimize club revenue and operationsExecute daily walk-throughs and proactively address any site issues or operational gapsImplement and refine operational processes to improve efficiency and member satisfactionAct as the primary on-site contact for escalations and incident managementBecome the liaison for selected club ambassadorsProgramming & Scheduling
Input and oversee court schedules and programming (e.g., open play, round robins, clinics)Ensure programs align with member needs and brand goalsMonitor participation and gather feedback to continually improve programmingBusiness & Financial Oversight
Manage the location's P&L, meet performance targets, and track KPIsProcess payroll accurately and on timeSupport retail sales through effective inventory management and team coachingEnsure all transactions are processed accurately via POS systemsMember & Community Engagement
Act as the face of Fairgrounds at your locationBuild relationships with members and local community groupsAddress member concerns with professionalism and careTrack and analyze member satisfaction data to guide service improvementsQualifications
Minimum 2–3 years of experience in a management or supervisory roleExperience in hospitality, fitness, sport, or recreation environments is preferredProven ability to lead, motivate, and develop a teamStrong organizational and problem-solving skillsFinancial acumen and comfort managing budgets and payrollFamiliarity with scheduling, POS, or facility management softwarePassion for customer service and community-buildingInterest or experience in racket sports (pickleball, padel, tennis, etc.)Availability to work flexible hours, including mornings, evenings, weekends, and holidaysSchedule
40 hours a week on-siteIncludes morning, evening, and weekend availabilityWe appreciate all applicants for their interest in joining our team, but only those selected for an interview will be contacted. Fairgrounds is an equal opportunity employer. We value diversity and foster an inclusive environment for all employees and applicants. We celebrate different backgrounds, perspectives, and experiences, and believe they contribute to the richness of our company culture.