Service Designer / senior UX Designer

Req ID : 254637

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Designer / Senior UX Designer to join our team in Remote, British Columbia (CA-BC), Canada (CA).

Job Responsibilities include :

Conduct qualitative and quantitative customer research to inform design decisions

Analyze customer goals, business requirements, business processes technical constraints to identify system requirements and assess business area platform requirements.

Document user experience requirements, user needs, user flows to inform decisions, system functionality and non-digital experience.

Develop meaningful profiles, personas and scenarios

Map complex customer journeys that include non-digital touchpoints

Create wireframes or prototypes to illustrate optimal interactions and priorities based on user needs and tasks

Design for web and mobile, including graphic design, interaction design and data visualization

Transform business needs and user insights into smart, innovative design concepts delivered to a high level.

Collaborate with strategy leads, SMEs, business stakeholders, developers, and other groups on ensuring final service concepts comply with UX best practices and user needs.

Work in an agile development environment with UX teams, designers, and developers to iteratively create and improve digital products and services

Preferred :

Strong portfolio of research, experience design, and service design, including :

Early concepts, wireframes and prototypes

User research, findings and recommendations

Personas and journey maps

Case studies describing UX methodology

Service blueprints or other similar service maps

Ability to demonstrate your process, present your work, and articulate your design decisions to stakeholders

Ability to work in a collaborative team, publicly white-boarding, and working directly with cross-functional partners to identify a UX strategy

Experience conducting usability testing, 1 : 1 user interviews, ride-alongs or other user research and analyzing the data to identify UX recommendations

Experience independently driving the UX review cycle and closing on experience requirements

Experience with accessible design

Familiarity with common design and collaboration tools such as Sketch, Adobe XD, Figma, Axure, Miro, etc

Experience with Microsoft Dynamics.

Experience across web content, tools and transactional services

Experience leading a team of UX designers and ensuring final assets comply with UX best practices and meet user and business needs.

Bachelor's and / or graduate degree in User Experience, Experience Design, Interaction Design, HCI, Graphic Design, Communications, other relevant degree or equivalent professional experience

Basic Qualifications :

7+ years of work experience as a UX and Service Designer

Portfolio demonstrating examples of work in UX, research, service design

Ideal Mindset :

Human-centered : You understand human-centered design philosophy and best practices

A Practical Creative : You enjoy solving complex problems creatively but you are practical in your solutions, realizing the many constraints that may impede the "ideal"

Flexible Work Style : You work equally well in a participatory, team-based environment as well as needing to work autonomously

Location :

Flexible / remote, preference for candidates based in British Columbia or willing to work Pacific Time Zone hours when requested; client travel expected to be 20% (under normal operating conditions post-COVID)

Applications should include resume and portfolio of work

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.