Superviseur(e) de l’entretien ménager / Housekeeping Supervisor

Description

The Housekeeping Training Supervisor holds a pivotal role in ensuring the smooth operation of housekeeping activities within the establishment through oversight of the departments training program. Primarily responsible for training and supervising housekeeping staff, the ideal candidate will have a solid background as a former housekeeper, preferably with a minimum of three years' experience in a luxury hotel environment. They support the housekeeping leadership team by ensuring housekeeper’s productivity and ensure every new team member will have a training plan, ensuring they have all the proper tools, equipmentand training. Additionally, they oversee continued training of all existing team members.

Key Training Responsibilities :

Quality Control :

Conduct regular inspections of guest rooms and public areas to maintain cleanliness standards.

Address any deficiencies promptly and implement corrective actions.

Ensure compliance with health and safety regulations.

Implement cost-saving measures where possible.

Productivity Oversight :

Monitor and evaluate the productivity of housekeeping staff.

Assist Housekeeping Management in oversight of performance improvement plans for Room Attendants requiring additional support.

Implement strategies to optimize efficiency without compromising quality.

Identify areas for improvement and provide constructive feedback to staff members.

Staff Training and Development :

Using Tools currently in place, develop comprehensive training programs for new housekeeping staff.

Conduct training sessions to ensure adherence to quality standards and procedures.

Continuously evaluate and update training materials to reflect best practices and industry standards.

Team Leadership :

Foster a positive work environment that encourages teamwork and collaboration.

Provide guidance and support to housekeeping staff, resolving any conflicts or issues that may arise.

Lead by example, demonstrating professionalism and dedication to excellence by abiding to the Golden rule.

Core Supervisor responsibilities :

Ensure housekeeping office is always in a clean an organized condition; ensure all the supplies are in order.

Oversee the inventory of cleaning supplies, guest supplies and equipment.

Coordinate with the purchasing department to ensure adequate stock levels.

Escalate any guest and / or operating supply needs to management for ordering.

Perform Rooms Inspections to Four Seasons standards as needed;

Responsible for training and coaching of hourly employees will be their main responsibility;

Conducts standard testing and record performance management as needed;

Support all efforts regarding all Key Performance indexes scores relating to service. (LQA, Forbes, Medallia);

Supports training and accountability within the team to achieve high results above benchmarks. Coaches Teams based on performance in order to achieve these standards;

Responds swiftly and effectively in any hotel emergency or safety situation;

Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible with guidance of Management Team;

Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone or via other technologies (FS Messenger, Hotsos, email);

Ensure property cleanliness at all time with highest hygiene standards in mind and are representative of Four Seasons – across entire property;

Executes any other related task.

Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests;

Ability to work in motion, mostly standing, and lift, pull or push loads up to 25kg.

Desired Qualifications and Skills  :

Strong organizational and time management abilities.

Minimum of three years' experience as a housekeeper in a luxury hotel, preferably including experience at Four Seasons Montreal.

Ability to read, write in French and English. Foreign language is a plus but not required;

Excellent communication and interpersonal skills.

Attention to detail and a commitment to maintaininghigh standards of cleanliness.

Knowledge of health and safety regulations related to housekeeping operations.

Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth inEmPact.

Adhere payroll procedures : Ensure team members punches according to policy;

Complies with Four Seasons’ Work Rules and Standards of Conduct as set forth in the Employee’s Manuel,EmPact;

What's in it for you?

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs,etc) after probationary period;

Discounts at MARCUS Restaurant and our 5-Star Spa;

Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events,etc.;.

Complimentary meal per shift in our employee dining room (Café 1440);

Retirement plan with employercontribution;

Paid time off;vacation days and 2 additional floating holidays per year;

Excellent training and development program;

Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).

The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.