Disability Case Manager

Join Manulifes Canadian Disability and Group Life team as a Disability Case Manager and experience the flexibility of a 100% remote this vital role you will support plan members across Canada guiding them through their journey of illness recovery and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information determine eligibility for disability payments and optimally handle your daily tasks. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions.

Your education and experience will help our hiring team in identifying the role that best aligns with our needs whether in Absence Management Consultative Services (AMCS) Sho rt-Term Disability (STD) or Long-Term Disability (LTD) claims .

Position Responsibilities :

Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.

Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.

Assessing claims based on contractual medical and vocational barriers.

Developing positive relationships through frequent collaboration with plan sponsors plan members treatment providers and internal partners (i.e. disability specialists rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready.

Writing letters to communicate pertinent benefit related information based on analytical reasoning.

Demonstrating resiliency emotional intelligence and compassion when listening and communicating with plan members including delivering difficult claims related decisions.

Qualifications :

Bilingualism (English and French) is an asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

A post-secondary diploma CEGEP (DEC or DEP) or bachelors degree in a healthcare program or equivalent work experience.

Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.

Knowledge of disability management and / or group benefits is an asset.

A background in a health-related field is advantageous .

Comfortable and skilled in handling both incoming and outgoing calls.

Excellent organizational and prioritization skills are critical for handling diverse tasks.

When you join our team :

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team well support you in shaping the future you want to see .

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife / John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

CAN Ontario - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$50700.00 CAD - $84500.00 CAD

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption / surrogacy and wellness benefits and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

Required Experience :

Manager

Key Skills

Project Portfolio Management,Motivational Interviewing,HIPAA,Computer Skills,Intake Experience,Lean Six Sigma,Conflict Management,Case Management,Team Management,Program Development,Social Work,Addiction Counseling

Employment Type : Full-Time

Experience : years

Vacancy : 1