Description
Changing consumer behavior in a cookieless world, the rise of GenAI, and the need to avoid commoditization is all transforming the practice of Marketing & Communications. As a Strategist at Quietly, you will lead that charge, helping the world’s leading brands earn attention through a content/data-first approach.
Working in concert with our Content, Delivery, and Business Development teams, you will be responsible for delivering an array of strategic work while building out new capabilities and refining frameworks.
You bring experience from creative agencies or publishing and the confidence to work on completely new types of projects; challenging long standing assumptions, defending recommendations, and delivering high-value client work for category-leading organizations.
You inspire your teammates to raise the bar on every level because you fully understand this new experience economy, how and why audience expectations are transcending categories, and where the future is headed for B2C and B2B brands. You are looking for the next big challenge, and like us, you have no small plans.
This is a full-time opportunity offering a competitive base salary starting from $90,000+, 3-weeks vacation, comprehensive benefits package, and the flexibility to work remotely during North American business hours, from our headquarters in Vancouver, or a hybrid of both. If these values resonate, we’d love to hear from you.
About the company: Quietly is an award-winning consultancy, harnessing business and creative acumen to drive real outcomes for brands looking to succeed. Our people are dedicated to proving the impact of content on business results through a commitment to service that delivers actionable, expert counsel and compelling, effective content. Quietly partners with category leaders such as Coursera, Goldman Sachs, Intercom, Morningstar, Motorola Solutions and PwC to understand how content drives their business.
What You'll Do
- Deliver high-value strategy work across a variety of accounts, and support clients in operationalizing recommendations
- Design, scope and conduct research and analysis (qualitative and quantitative, primary and tertiary)
- Develop measurement frameworks, and conduct regular reporting to monitor content program performance
- Persona development and journey mapping
- Execute various forms of auditing and planning activities to inform actionable content programs, or component parts (e.g. GTM plans, content strategies, SEO audits, competitive analysis, etc.)
- Consult on Marketing and Content Operations
- Use Quietly’s suite of tools to gather data and enable insights development. Data types covered could include:
- Content performance (across the web, search, social, etc.)
- Search engine data and keywords
- Social listening and brand monitoring
- Audience demographics/firmographics, psychographics/values, and behaviour
- Incorporate relevant data from clients’ MarTech stack or existing research to inform insights development. This could include working with the following data types:
- Website performance data
- Email data
- CRM and sales data
- Product and review data
- Work with Growth, Client Services and Content teams to secure incremental strategic business opportunities and compete for wider MarCom assignments
- Drive conversations with senior/C-level executives in current and prospective accounts, assessing needs and identifying opportunities
- Proactively stay informed of industry trends, including AI application and impact within the broader MarCom field
- Input on the continual improvement of Quietly’s strategic service offerings, at times working with Operations directly
- Ensure strategy needs are met and workflows are streamlined and complementary across other teams and departments
- Develop, and continue to strengthen, frameworks and methodologies for strategic services across the entire lifecycle
- Continually assess tools required in order to deliver the work
- Work with Head of Insight to identify, design and implement new services and capabilities
- Partner cross-functionally with internal teams and external partners to implement and drive measurable results
- Conduct research to uncover core customer and industry insights that inform proposed solutions, and if applicable, corresponding partnerships
- Help institutionalize strategic best practices across cross-functional teams within the agency
- Assist with resourcing:
- Provide input on team structure, talent pool, potential hires and contractors as required
- Work with the Growth team as a thought leader to contribute into Quietly’s own Brand and Marketing efforts if required
What You'll Bring
- 7+ years of relevant experience working on high-profile, global brands in both B2C and B2B environments
- Strong ability to communicate, influence and persuade effectively with all internal and external stakeholders at all decision making levels
- Strong understanding of strategy’s role in an integrated and converged MarCom landscape (owned, earned, and paid)
- Proficiency with SEO best practices and working understanding of AEO/GEO
- Proficiency working with all types of data (or strong desire to expand applied knowledge across data types), including being able to conduct research and analysis using analytics tools such as (but not limited to):
- Google Analytics and Search Console (web analytics)
- Brandwatch, Meltwater, or Buzzsumo (social listening)
- SEMRush, Ahrefs, or Moz (search and SEO)
- Experience working with AI chatbots like ChatGPT; proficiency in prompting best practices and techniques such as Chain-of-Thought
- Strong understanding of MarCom KPIs, performance measurement, and/or attribution
- A track record of managing customer relationships and expectations through effective interpersonal communication, negotiating and partnering
- Strong project management experience including scoping and task management
- Strong presentation, verbal and written skills as well as proven ability to develop well-written documents, proposals and presentations
- Strong research and analytical skills - you need to be comfortable working with both quantitative and qualitative data
- Eligible to work in Canada
Nice to Haves
- Knowledge in media planning/buying and public relations
- Applied experience with common software found within the MarTech stack (e.g. marketing automation, email marketing, CRM, and ABM tools)
- Experience in communications, copywriting or content creation, and a love for storytelling
- Experience in publishing, an understanding of industry-standard content management systems
- Experience with clients in highly technical industries
- Being bilingual or multilingual
We respectfully request that recruitment agencies and third-party staffing firms do not contact us regarding this opportunity, as we are not engaging external support at this time.
Our headquarters are located in an incredible converted two-storey live-work space with a gorgeous rooftop patio in the heart of historic Gastown. The building and first floor of our unit are accessible spaces.
Don’t meet every single requirement?
Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification in the job posting. As a company committed to diversity and inclusion, if you don't check every box but do feel well suited for this role we strongly encourage you to apply. Diversity and inclusion at our company means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
We also welcome qualified candidates who face barriers to the workforce to apply. If you require support or accommodations throughout the selection process and/or while working at Quietly, please don’t hesitate to reach out to us at info@quiet.ly.
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