Commerce Business Analyst

About the Commerce Business Analyst Position The Commerce Business Analyst role is a highly collaborative position with insight into and collaboration with all roles within the organization. This position serves as a primary facilitator and leader for cross-team communication and collaboration. The Business Analyst must familiarize him / herself with scope, objectives, and architecture of each project to gain a cohesive, detailed, and accurate understanding. Business Analysts must have focused attention to detail and must work well in teams or on solo tasks. The Business Analyst's primary responsibility is gathering and analyzing detailed functional requirements. As a result, the Business Analyst will produce functional specifications for client approval that clearly denote scope and requirements to aid user interface, engineering, and quality analysis teams in project development. The Business Analyst owns / organizes all project-related documentation. The Business Analyst is responsible for answering scope and functionality related questions, as well as to provide oversight to the successful completion of the project. Approximately less than 20% travel may be required per year. Responsibilities Documentation Responsible for drafting and updating all functional specification documentation including use cases, process and data workflows, as well as relationships between content structures Work closely with the Technical Architects, digital marketing, and creative teams to obtain the technical and UX details for the necessary planning deliverables before the implementation phase. Familiarity with standard best practices and approaches for e-commerce workflows in order to provide recommendations. Ability to understand the importance of various backend systems that support the e-commerce experience to drive out requirements and uncover necessary integrations. Analyze and understand the implications of any proposed changes to assess the impacts on UX, systems, and processes. Ability to identify “gaps”, overlaps, and conflicting information in scope and requirements. Work closely with the team to resolve project issues. Create, maintain, and help prioritize the project backlog. Ability to outline basic test scenarios, provide functional and technical recommendations as necessary. Communication / Collaboration Facilitating cross-department communication is key to this role. The Business Analyst leads project handoff and retrospective meetings with members of the Engineering, Quality Analysis, Project Management and Creative teams. Will be responsible for capturing & following-up on any action / blocking items. The Business Analyst will be the main information resource for project functionality and scope specific questions. Must be able to effectively communicate and document complex user interaction scenarios. The Business Analyst is a client facing role. Frequent communication with the client is necessary for gathering requirements and making recommendations. They will also be responsible for explaining gaps and technical concepts for an often non-technical audience. Qualifications Bachelor’s Degree in related field, specialized training, or 3-6 years of equivalent work experience in IT / software industry focused on e-commerce.  Exceptional organizational and communication skills, with the ability to cultivate relationships with internal departments. E-Commerce industry experience is a requirement and B2B specific experience is a plus. Excellent attention to detail. Ability to gather, analyze and document information clearly and efficiently. Proactive nature to actively seek gaps and issues and make recommendations to functionality. Candidate should possess a solid understanding of front-end development and have exposure to middle tier and back-end development. Although development knowledge is desirable, development will not be a focus of this role. Experience with Digital Experience Platforms and integrations (Sitecore, Optimizely, or others) is essential. Experience with E-commerce Platforms is a plus. Familiarity with both agile and waterfall development methodologies is a plus. Experience with project life-cycle management tools such as JIRA and Confluence would be a plus. Must be an innovative, self-motivated, and hands-on professional who excels with new and changing technologies in a rapidly growing and fast moving company. Multi-day domestic, and sometimes international travel will be a requirement for some projects. Great Reasons to Work at Verndale We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998.  We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.  We foster a culture that enables every person in the organization to do the best work of their career.  We offer regular training and professional development to move careers forward.  Client and employee satisfaction are our two most important business metrics.  We celebrate and champion diversity and inclusion.  We offer generous paid company holidays, vacation and paid sick time to every employee starting on day one.  We support a healthy work / life balance.  We are fully remote enabled and embrace the evolving definition of the workplace.    About Verndale Verndale is a digital experience agency. purpose-built to help marketing and technology leaders connect the dots of the consumer journey. From our offices in Boston, Los Angeles, Montreal, and Quito, we design and develop digital experiences and enable marketing technologies that bring brands and their customers together. We know that in order to do great work, you have to make work great. Verndale is committed to always being a company that celebrates diversity, equality and inclusion. We strive to recruit and retain people who are committed to creating the climate of respect that is essential for individual and company success. Verndale's services are built around a core methodology that encompasses Growth Strategy, Experience Design, Technology Enablement, and Experience Optimization. Learn more about Verndale at  http : / / www.verndale.com Compensation & Benefits Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated. Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.   Powered by JazzHR