Gaming Manager, Elements Casino Chilliwack

POSITION SUMMARY

Under the direction of the Director of Operations this individual will be responsible for overseeing day-to-day operations on a shift basis at the site level while establishing a safe and welcoming work environment for all team members. The Gaming Manager will ensure adherence to all policies and procedures, motivate, and lead by example, and provide an environment conducive to learning. The successful candidate will also develop performance objectives and deliver performance evaluations for direct reports. In addition, this individual will implement all new initiatives as directed and actively participate in the recruitment and hiring process.

DUTIES / RESPONSIBILITIES :

• Providing leadership, direction and mentoring to the table games and slot operations at the site level as well as developing performance objectives and delivering performance evaluations for direct reports
• Upholds exceptional Guest Services at all times
• Assist in developing operations promotions
• Managing departmental budgets and labour utilization
• Review revenue and labour reports; makes recommendations on opportunities for efficiencies.
• Training team members
• Prepare and submits slots reports.
• Managing team members’ performance and attendance
• Inspecting the gaming floor for repair, maintenance and facilities reporting
• Liaising and communicating effectively with all appropriate operational departments
• Developing and cultivating strong working relationships with all stakeholders : guests, ownership and team members
• Verifying requests for fills, credits and inventories
• Ensuring compliance with licensing laws, health and safety and other statutory regulations
• Performing other duties as assigned or directed

EDUCATION / QUALIFICATIONS

WORK ENVIRONMENT CONSIDERATIONS