Fraud Intelligence Manager

161 Bay Street (93021), Canada, Toronto, Ontario

Fraud Intelligence Manager

About Capital One Canada

For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About The Team

The FIU team is responsible for the detection and deep dive investigation of ongoing fraud attacks for Capital One Canada’s Card business. The team also has a mandate to assist with Law Enforcement inquiries, manage escalated complaints in the fraud space, and perform activities within the Fraud Ring and AML referral program.

The Manager, Fraud Intelligence Unit (FIU) will lead a team of investigators and be responsible for the creation and delivery of team strategy, workflows, and outcomes.

Responsibilities

• Support and develop the lead investigators on the team
• Create and deliver a team roadmap to support fraud strategy
• Accountable for maintaining and establishing the team backlog of initiatives
• Create and maintain monitoring to identify fraud attacks, size fraud trends, and measure the impact and effectiveness of mitigation strategies related to an attack or trend.
• Manage the Canada Card Law Enforcement request program, including continuous development of restitution, and recovery practices for prosecuted fraud cases
• Responsible for the effective functioning of the complaint escalation process within the fraud group; including monitoring and reporting for escalated complaints.
• Attend internal / external meetings and seminars to expand professional expertise and maintain positive relationships with Law Enforcement, other Financial Institutions, and the Canadian Bankers Association (CBA)
• Work cross functionally with Process, Product, and Enterprise investigation teams to expand the influence of the Fraud Intelligence Unit
• Drive outcomes that lead to the prevention of fraud loss

Preferred Qualifications

Working at Capital One

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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