IT Support Technician (Level 1 or Level 2) #8889

Bowes IT Solutions has been supporting businesses in the Niagara Region and beyond since 2003. We provide both on‑site and remote IT support, ensuring fast, reliable, and professional service.

Whether it’s Microsoft 365 migrations, network security, troubleshooting, or ongoing managed services, our goal is simple : keep IT simple, effective, and scalable for our clients.

Role Overview

The IT Support Technician plays a critical role in supporting our clients’ day‑to‑day technology needs. This role combines technical troubleshooting, customer service, and project deployment. You’ll be the go‑to point of contact for resolving technical issues, setting up new systems, and ensuring smooth client onboarding.

This position is ideal for someone who enjoys problem‑solving, thrives in a client‑facing environment, and is comfortable working both independently and as part of a team.

Key Responsibilities

• Respond to and resolve client support tickets through remote or on‑site service
• Provide hands‑on support for desktops, laptops, servers, printers, and networking devices
• Prepare and deploy workstations, user accounts, and software, ensuring proper configuration and documentation
• Perform Active Directory administration including adds, changes, and removals
• Configure and manage Microsoft 365 services (Exchange, SharePoint, Teams, and Outlook)
• Troubleshoot Microsoft Outlook and email‑related issues across Exchange, IMAP, and POP3
• Troubleshoot and resolve network connectivity, performance, and security issues
• Configure and support network switches, firewalls, and security appliances
• Assist with client onboarding, new deployments, and hardware / software rollouts
• Maintain accurate documentation of client environments, tickets, and completed work
• Prioritize tasks effectively and communicate updates to clients and internal teams
• Collaborate with colleagues on projects and provide mentorship when needed

Expected Results

Credentials and Experience

Preferred Skills

Compensation and Benefits

EHC welcomes walk‑ins to our Beamsville & Grimsby offices. We are available for in‑person appointments in West Lincoln by appointment only. Please contact us by phone or email to schedule an appointment today!

Lincoln

905‑563‑9675

Grimsby

905‑309‑9675

West Lincoln

Available for In‑Person Appointments

905‑563‑9675 or 905‑309‑9675

info@employmenthelp.org

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