Disability Case Advisor

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Employee Health and Well-being is a vital part of YVR’s People & Culture team, dedicated to promoting and supporting the physical, mental, and emotional health of our workforce. We develop and lead programs and initiatives that foster a safe, inclusive, and resilient workplace, helping employees thrive today and sustain their well-being into the future.

Position Overview

We have a full-time permanent opportunity for a Disability Case Advisor in the People & Culture department. Reporting to the Manager, Workplace Well-being, the Disability Case Advisor will be responsible for supporting employees through illness, injury, or disability with timely, compassionate case management. This includes coordinating return-to-work plans, workplace accommodations and the mobilization of supportive resources, while ensuring compliance with legal, medical, and operational requirements. This role helps employees recover, reintegrate and navigate through health concerns, while acting as a critical point of contact with various stakeholders across the organization to ensure successful continuity of YVR's business and operations. The Disability Case Advisor will function within the broader scope of the Workplace Well-being team and contribute to the strategic delivery of resources that promote health and well-being across YVR's workforce.

Key responsibilities include:

• Lead the end-to-end management of short-term, long-term, WSBC cases, and medical accommodation requests.
• Serve as the main point of contact for employees, healthcare providers, and leaders, facilitating medical assessments, treatment resources, and coordinating rehabilitation and reintegration plans.
• Provide guidance to employees with medical concerns and direct them to appropriate community health resources.
• Develop and monitor return-to-work and accommodation plans, ensuring compliance with medical, legal, and operational requirements.
• Collaborate with HR Business Partners, Health & Safety, leaders, WSBC, insurers, and medical providers to deliver compassionate disability management best practices.
• Maintain confidential case files, track trends, and report on case outcomes while ensuring compliance with privacy laws, Canadian Human Rights legislation and YVR's duty to accommodate
• Identify and support improvements in disability case management processes, policies, and wellness initiatives.

Key qualifications include:

• Post-secondary diploma in Disability Management, Occupational Health and Rehabilitation, Social Work, Nursing, Kinesiology, Psychology, or a related field.
• Minimum 3 years of experience in disability management, return-to-work coordination, case management, and medical accommodations, preferably within large, unionized organizations with diverse workforces.
• Certifications such as Certified Disability Management Professional (CDMP), Certified Return to Work Coordinator (CRTWC), or other relevant health/clinical designations are considered an asset.
• In-depth knowledge of disability management best practices, duty to accommodate under the Canadian Human Rights Commission, privacy legislation, and occupational health and rehabilitation principles.
• Demonstrated knowledge of occupational well-being dimensions, and factors impacting employee health across diverse workforce populations
• Experience in handling sensitive cases that may involve mental health, psychological safety, or critical incidences, while using a trauma-informed approach.
• Demonstrated ability to manage complex injuries and medical conditions, collaborating with medical providers including occupational therapists, physiotherapists, physicians, and psychologists.
• Strong case management skills combining objectivity, compassion, stakeholder collaboration, agility, and a team-first mindset, to positively impact organizational health and operational performance.

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $76,080 to $114,120 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity. Performance-Based Incentive: Eligible for an annual bonus target at 7.5% of your annual salary.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca.