Regional Operations Manager

Join to apply for the Regional Operations Manager role at Reliance Home Comfort .

Become an important team member and gain the tools you need to succeed. We have ambitious growth plans and are looking for individuals who want to grow with us. At Reliance, we provide limitless opportunities for growth and reward success in many ways.

What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Collaborate with the region’s Operations Managers to plan, budget and deliver on operational objectives.
• Instill a culture and understanding of the imperativeness of Health & Safety in the region, ensuring adherence to H&S practices and policies.
• Be the regional champion for Customer Experience ensuring that the managers, culture and processes drive customer experience improvement.
• Responsible for monitoring, measuring and implementing best practice initiatives to ensure that Productivity improvements are realized across all metrics.
• Lead and support the development of a mentality that drives Growth through Service and improves on technical lead and conversion rates.
• Instill controls and practices in Inventory management to optimize product / part availability while understanding usage of each item.
• Oversee the Capital budget for the region by monitoring and optimizing capital costs.
• Optimize Workforce Planning / call allocation to maximize Customer Experience while maintaining budgeted costs.
• Align the above objectives to ensure achievement of the planned Margins इलाके the various businesses and the overall region.
• Manage the region’s online reputation by ensuring completion of customer reviews and response to customer issues and concerns.
• Set and monitor manager performance objectives, goals and criteria; evaluate performance through quarterly performance reviews identifying opportunities for growth and development.
• Perform regular reviews of cost, quality, safety, customer experience, growth and productivity metrics, setting plans and executing these effectively to drive optimal performance of the operations team and 3rd party partners through goal setting, observation, coaching and reviews.
• Build a strong operations team by continual improvement in hiring, on-boarding, training and development of talent.
• Research and implement company and industry best practices to drive performance improvements.
• Work with Marketing and Sales on the introduction and operationalization of new products and services.

What do we offer?

What do you bring?

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This posting is for an existing vacancy.

We use AI‑enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

For more information, please visit www.reliancehomecomfort.com.

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