Release and Enhancement Coordinator (Program Admin Officer 4)
The Government of Nova ScotiaHALIFAX, NS, CA- Temporaire
Competition # : 44713
Department : Community Services
Location : HALIFAX
Type of Employment : Term
Union Status : NSGEU - NSPG
Closing Date : 13-Dec-24 ( Applications are accepted until 11 : 59 PM Atlantic Time)
About Us
At the Department of Community Services (DCS) , we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services(ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program (DSP).
Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff to achieve desired and shared outcomes for all.
About Our Opportunity
Join our Service Excellence team as we expand the digital landscape at DCS!
As our Release and Enhancement Coordinator, you'll be at the forefront of driving innovation and delivering modern technology solutions to make a real impact on Nova Scotians. In this role, you will lead IT system releases, manage the prioritization of enhancement requests, and support Tier 1 staff in managing and escalating user requests. Reporting directly to the Director of Operations Planning, you will play a key role in our mission to provide innovative digital solutions to DCS participants, including our dedicated staff at DCS.
Primary Accountabilities
- Lead the planning, coordination, quality assurance and implementation of system releases.
- Collaborate with cross-functional teams to gather release requirements.
- Provide strategic guidance on enhancing system capabilities.
- Continuously improve release management processes and workflows.
- Manage day-to-day relationships with staff at DCS, contract service providers, and team members .
- Track, analyze and prioritize enhancement requests, collaborating with partners to align with business goals.
- Develop and deliver internal and external communication plans.
- Maintain release, requirements, and system documentation.
- Support Tier 1 staff in managing and escalating user requests.
- Provide support to Product Management team when required.
Qualifications and Experience
You have completed a Bachelor’s degree in Business Administration, Computer Science, or other related field with at least six (6) years experience in business analysis, release management, project management, enhancement prioritization, and relationship management.
You have a proven ability to lead cross-functional teams, aligning IT groups for effective task completion. You will also demonstrate :
While not required, desirable assets include knowledge of and experience with automation tools for release processes to ensure efficiency and consistency.
We will assess the above qualifications and competencies using one or more of the following tools : written examination, standardized tests, oral presentations, interview(s), and reference checks.
Equivalency
We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include but are not limited to :
Applicants relying on education and experience equivalencies must demonstrate equivalencies in their application.
Benefits
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here : Benefits for government employees .
Working Conditions
Most of your time is spent in a comfortable office setting. Travel may be required at times. You must have the ability to balance conflicting priorities, handle stressful situations, and work both independently and collaboratively as a team.
Additional Information
This is a term employment opportunity with an anticipated end date of December 18, 2025. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate
What We Offer
Pay Grade : PR 17
Salary Range : $3,107.16 - $3,649.33 Bi-Weekly
Employment Equity Statement :
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link :
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE : Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to