Platform Operations Analyst

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach - but we don’t take ourselves too seriously.

Your Team

Join the IT Digital team at Flair as a Platform Operations Analyst, a systems thinker with a passion for operational reliability and technical problem-solving, owning the ongoing operation, delivery, and refinement of one of Flair’s core systems in a fast-paced, office-based environment. The Platform Operations Analyst will work in a fast-paced, ever-changing professional and operational environment while maintaining corporate policies and providing excellent support to the business. Travel to other locations in support of projects and training requirements will be necessary. Reporting to the Manager, Operations Platforms, you will play a key role in managing platform health, coordinating releases, troubleshooting issues, and analyzing data to drive operational improvements. You will collaborate closely with airport operations, airport IT, commercial teams, and external vendors to ensure seamless performance and reliability. The ideal candidate is detail-oriented, a strong problem solver, and thrives in a collaborative, cross-functional setting. You bring experience with system integrations, operational support, and technical documentation, with a passion for driving efficiency and continuous improvement.

This position is based on-site at any of our offices in Edmonton, AB (YEG), Calgary, AB (YYC), or Vancouver, BC (YVR).

A Day In The Life

• Own the day-to-day operations of a mission-critical operational platform, including backlog grooming, incident management, and release coordination.
• Monitor and maintain system health, uptime, and performance using data dashboards and alerts.
• Analyze system usage and failure trends to identify inefficiencies and drive measurable operational improvements.
• Lead root cause investigations and coordinate resolution of system-related issues in collaboration with internal stakeholders and external vendors.
• Act as the primary point of contact for cross-functional teams (operations, IT, commercial) regarding platform performance, enhancements, and delivery timelines.
• Maintain comprehensive system documentation, including workflows, process maps, and integration diagrams.
• Validate and test software releases, bug fixes, and data changes prior to production deployment.
• Proactively identify risks, dependencies, and opportunities for process automation and optimization.
• Ensure system changes meet regulatory, operational, and security requirements.
• Support the development and tracking of platform KPIs to inform business decisions and operational performance.

What You Bring To The Role

The preferred candidate should exemplify Flair's core values of honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess :

Education :

Experience :

Skills and Abilities :

Requirements :

Why You’ll Love Working Here

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Benefits

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well‑being - because when you’re at your best, so are we. This benefits package includes :

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Apply by :

When a successful candidate is identified.

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website : flyflair.com

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